Manager, Implementation Consulting

Implementation Consulting at Klaviyo sits at the heart of our customers' success. As the first partner our customers engage after signing, our team ensures every Klaviyo implementation is fast, high-impact, and designed for long-term success.

As a Manager, Implementation Consulting, you'll lead a team of Implementation Consultants who guide our largest new customers through complex, enterprise-grade implementations. You'll be responsible for ensuring your team delivers exceptional project execution, drives early customer value, and builds the foundations for growth and retention.

This is a pivotal leadership role that combines operational excellence, customer advocacy, and enterprise-level consulting experience. You'll coach and develop a high-performing global team, collaborate cross-functionally with Sales, Solutions Architecture, Deliverability, and Customer Success, and help shape how Klaviyo scales Professional Services globally.

How You'll Make a Difference

• Lead and develop a team of 4-10 Implementation Consultants responsible for onboarding enterprise customers to Klaviyo's platform.
• Recruit, interview, hire, and train new team members
• Drive accountability across your team for operational excellence, including productivity, utilization, on-time delivery, and customer satisfaction.
• Manage day-to-day operations, data analysis, goal setting, career development, performance management, and process improvement.
• Coach, mentor, and inspire your team through effective one-on-ones, performance feedback, and career development conversations.
• Partner cross-functionally with Sales, Solutions Architecture, and Customer Success to ensure seamless customer transitions and alignment with growth goals.
• Serve as a trusted point of escalation for customer challenges, demonstrating calm leadership and solution-oriented thinking.
• Model Klaviyo's leadership values of proactive problem-solving, ownership, and curiosity in a fast-paced, evolving environment.
• Identify and execute process improvements that increase efficiency, scalability, and consistency in delivery.
• Contribute to global Professional Services initiatives, helping shape how Implementation evolves as Klaviyo scales to enterprise maturity.
• Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.

Who You Are

• 6+ years of SaaS implementation, consulting, or project management experience, with 2+ years leading teams.
• Proven success leading enterprise or strategic account implementations, managing complex tech stacks, integrations, and multi-stakeholder engagements.
• A successful people leader and team builder through excellent motivation, leadership, and interpersonal skills
• Deep understanding of marketing technology solutions (Email, SMS, CDP) and how to drive advanced use cases for customer growth.
• Strong project management skills, able to balance timelines, resources, and competing priorities while delivering exceptional outcomes.
• Excellent communicator with the ability to influence and build trust across executive, technical, and operational audiences.
• Collaborative, adaptable, and energized by a fast-changing environment, with proven expertise in establishing trusted customer relationships across multiple stakeholders on global teams, building partnerships with internal and external teams to drive creative solutions
• A builder and motivator of teams who leads through clarity, empathy, and accountability.
• You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.

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