Manager, Accessibility Ablr

ABOUT LCI

The mission of LCI is to provide meaningful employment for the blind and visually impaired. We accomplish this in four ways:

• EMPLOY: We are one of the largest employers of people who are blind, creating meaningful careers and lasting skills that transform their lives.
• BUILD: We create over 2,000 products and distribute thousands more through manufacturing, retail, nationwide distribution, and e-commerce channels.
• SERVE: Many of our products are sold directly to the federal government. We were pioneers of "base supply centers," stores on military bases that employ the blind and visually impaired and provide mission-critical supplies to our nation's military.
• SUPPORT: We want to end blindness forever. To that end, we engage in philanthropic efforts for research into blindness and treatment for the visually impaired.

ABOUT THIS ROLE

The Accessibility Manager plays a critical leadership role in ensuring high-quality delivery of Ablr's digital accessibility services. This role oversees daily operations, manages a team of accessibility analysts, ensures projects are delivered on time, reviews for QA, and partners closely with clients to support compliance with accessibility standards. The Manager serves as the operational backbone of the accessibility services line of business-driving quality, consistency, and client satisfaction while supporting a culture of continuous growth and inclusion.

LOCATION AND SCHEDULE

Remote

10-15% travel required

Monday-Friday 7:30 AM - 4 PM

KEY RESPONSIBILITIES

• Supervise, coach, and develop Accessibility Analysts, QA Testers, and other team members.
• Ensure workloads are balanced and staff are supported, reducing burnout and promoting a healthy team environment.
• Lead onboarding, training, and ongoing skill development for team members, including blind and low-vision accessibility analyst interns.
• Conduct regular performance check-ins and support growth aligned with career pathways.
• Oversee end-to-end delivery of accessibility projects, including audits, remediation support and validation, VPAT creation, and consulting engagements.
• Assign project resources, monitor timelines, and troubleshoot risks that may impact delivery or quality.
• Manage production schedules, ensuring consistent output and timely communication with internal and external stakeholders.
• Implement processes to improve efficiency, quality, and collaboration across the team.
• Ensure all work meets WCAG, Section 508, ADA, and other relevant accessibility standards.
• Maintain and enforce testing methodologies, documentation practices, and reporting templates.
• Support continuous improvement of the audit process, tooling, and internal best practices.
• Conduct periodic quality reviews and support analysts in improving their work.
• Partner with Sales and Account Management to support scoping, onboarding, and client education.
• Serve as a point of escalation to resolve client concerns, clarify findings, and support remediation planning.
• Help clients understand accessibility priorities, testing outcomes, and recommended next steps.
• Collaborate with leadership on capacity planning, forecasting, and operational KPIs.
• Provide insights on trends, challenges, and opportunities to improve the Accessibility Services business line.
• Contribute to growth initiatives, including process innovation, team structure, and new service offerings.
• Ability to organize and lead a team of direct reports and peers to a desired result.
• Requires the ability to coach and manage within a growth-oriented environment
• Ability to retain and motivate talent
• Cadence to work and train a variety of skill levels, from novice to expert level.
• Other duties as assigned.

QUALIFICATIONS

• An undergraduate degree in Computer Science, Business Administration or other related field from an accredited university or college. Graduate degree preferred.
• 3+ years of experience in digital accessibility, QA, or related technical fields.
• 3+ years of practical digital accessibility testing experience.
• 1-2 years of supervisory or project management experience.
• Strong understanding of WCAG 2.2 and EAA, Assistive technology tools (JAWS, NVDA, VoiceOver, TalkBack), keyboard commands, magnification, accessible design, and manual accessibility testing tools.
• Proven ability to manage multiple projects and deadlines in a fast-paced environment.
• Commitment to disability inclusion and a passion for improving accessibility.
• Experience leading blind or low-vision accessibility analysts or working in disability inclusion environments (Preferred).
• Ability to present to groups of all sizes on accessibility evaluation results and conduct subject matter expert training sessions (Accessibility topics - web, mobile, document, and content creation).
• Experience with automated testing tools and accessibility platforms.
• Experience working with enterprise clients or complex digital ecosystems.
• Thorough understanding of front-end technologies including limitations and constraints, as it relates to digital accessibility for mobile and responsive web applications.
• Expert knowledge of digital accessibility solutions a must
• Knowledge of HTML, CSS, Java Script, and other programming languages (Preferred)
• Certification in Accessibility is preferred. E.G.: Trusted Tester, CPACC (Certified Professional in Accessibility Core Competencies), WAS (Web Accessibility Specialist)
• Excellent verbal and written communication skills.
• Ability to communicate effectively the complexities of accessibility principles to technical and non-technical audiences - including executives, project managers, developers, designers, and team audiences with varying skillsets.
• Maintain professionalism with internal and external stakeholders, at all times.

Why LCI?

• Purpose-driven company driven by principles, not profit
• Reach your highest potential: upward mobility, rewarded through hard work
• Competitive salary and compensation
• Basic Life Insurance at no cost to the employee
• 401(k) with match and Surplus-Sharing Plans
• Health, Dental, and Vision Insurance
• Ten paid holidays annually
• Paid Time Off (PTO)
• On-site Health and Wellness program
• Employee Assistance Program (EAP)