Manager, Family Care Coordinator Program-Vascular

Join LifeLink — Join a Life Saving Team!

About LifeLink
More than four decades ago, a visionary group of innovators, led by renowned nephrologist Dr. Dana Shires, made a life-changing commitment—to save lives through organ and tissue donation. From that bold beginning, LifeLink Foundation was established – founded with heart, purpose, and a mission that still guides us today.

What started as a nonprofit with big dreams has grown into a vision-driven organization of more than 700 dedicated professionals across west-central Florida, Georgia, parts of South Carolina, Puerto Rico, and the US Virgin Islands.

At LifeLink, we are united by our mission: To honor donors and save lives through organ and tissue donation.

Our vision remains clear: To maximize the gift of life while giving hope to donor families and transplant patients.

We are grounded in the values that shape our work and culture—Compassion. Excellence. Legacy. People. Quality.

If you’re inspired by purpose, driven by impact, and ready to help save and heal lives, LifeLink is the place for you.

 What You’ll Do
As a  Manager, Family Care Coordinator Program-Vascular,  you will directly contribute to LifeLink’s life-saving mission. 

Primary responsibility is to work within established LifeLink Foundation, OPO, and regulating agency policies and protocols to direct the resources available to bring about a successful recovery of organs and tissue for transplantation. This position performs all of the functions of a Transplant Coordinator and directly manages and trains local and regional DR/RC/IHC staff, as appropriate under the direction of the OPO Director of Recovery Services and maintains an ongoing open line of communication with the Manager of Recovery Services, Administrator on Call, and the OPO Director(s), as appropriate.

 Key Responsibilities:

• Guides assigned staff toward accomplishment of LifeLink’s mission and goals, including selection, training and development, scheduling and job assignment, coaching and counseling, appraisal and recognition, and recommending promotional and disciplinary status:

               -  Directs work planning: approves call schedules, vacation requests, expense reports, etc., to ensure adequate staff and adherence to policies.

               - Participate in hiring through screening resumes and conducting interviews.

              - Assesses and guides performance of assigned staff through case debriefs and interactions with staff when functioning as an Administrator on Call and by                                   observing them in the field.

             - Prepares and delivers mid-year and annual performance appraisals of assigned staff in collaboration with Director of Recovery Services.

            - Serves as mentor to new staff by coordinating and participating in classroom orientation and regular meetings to assess progress.

• Train, manage and evaluate the daily activities of Family Care Coordinators, Referral Coordinators and In-House Coordinator staff in the application of donor criteria, suitability and physical evaluation, to include the issues of authorization, hospital-specific dynamics, documentation, follow-up, and meeting documentation deadlines.
• Responsible for updating policies and procedure as well as the on-going training of the staff in receiving and evaluating incoming donor referral calls, determining medical suitability, and obtaining authorization/facilitating Donor Designation.
• Create and participate in the Referral Coordinator call-rotation schedule and scheduling. Approve the Family Care Coordinator call schedule. Serve as a first line of consultation to any authorization or Donor Designation issues with staff/AOC.
• Works closely with the Director and Executive Director to review external regulatory agency (CMS, UNOS, AOPO, SRTR) requirements, including regular review of standards and available measurements ensuring compliance with requirements and reporting.
• Assist Director with any personnel related issues or situations that apply to DR/RC staff.
• Maintain weekly referral quality assurance and assist data coordinator with reporting.
• Identifies opportunities for improvement in the referral process and is an active participant in studying and implementing changes.
• Participate in and coordinate training with Hospital development Supervisor/Manager/Liaisons to support and participate in various hospital development initiatives.
• Participate with and assist Recovery Services Director in presentations for workshops, meetings, and the development of standards, QA efforts, and procedures, as appropriate.
• Participates in the AOC call schedule to ensure efficient operation of donation activities.
• Other responsibilities may include assistance with special projects, and other duties as assigned.

 Who You Are

• Passionate about helping others and making a difference
• Aligned with LifeLink’s core values of Compassion, Excellence, Legacy, People, and Quality
• Registered Nurse, Physician Assistant licensure plus a minimum of two years of experience in an ICU, or OR setting. CPTC certification required.

• A minimum of two years experience in the position of a LifeLink Transplant Coordinator with demonstrated proficiency and expertise in following the LifeLink policies and protocols.

• Demonstrated ability to interact with donor families and maintain above average authorization rate.
• Demonstrated physical ability to lift, carry and/or move equipment over 10 lbs. 
• Demonstrated ability to handle 27/7 call-rotation responsibilities and respond to emergency situations.

• Demonstrated interpersonal and leadership skills, with professional attitude necessary to interact and communicate effectively with administration, staff and external agencies.

• Good driving record and current state driver license.

• A collaborator who thrives in a mission-first environment

Working Conditions:

•  Hazardous conditions include, but are not limited to possible exposure to blood and/or body fluids from potentially infected donors and the potential of obtaining cuts and/or punctures to skin from sharp instruments and equipment.
• Possible high stress / long hours while on call.
• Friendly, team-oriented and interactive environment.
• Flexibility in work schedule, based on call schedule/case duration.

TB Risk Classification: Medium

Why LifeLink?

• Be part of an organization with a legacy of saving lives and giving hope
• Join a passionate and supportive team across Florida, Georgia, and Puerto Rico
• COMPANY PAID Medical, Dental, Disability & Life Insurance
• Generous COMPANY PAID Pension Plan for your Retirement
• Paid Vacation, Sick Days & Holidays
• Growth opportunities in a mission-driven, high-impact nonprofit
• Work with purpose, knowing your efforts directly touch lives

Diversity, Equity & Inclusion
LifeLink is proud to be an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment that reflects the communities we serve.

Ready to Help Change Lives?
Your next career move could be the most meaningful one yet.