Manager, Media Operations

PHD is a global communications planning and media buying agency network delivering smart strategic thinking and creative innovation for the world's leading brands. Brilliant media thinking is in our DNA. A culture of thought-leadership, creativity and innovation has seen us grow from a challenger agency in the UK, to a global leader with over 6,000 employees in over 100 offices worldwide. We combine the latest industry insight with the best creative minds to produce planning innovation and create award-winning work for some of the world's largest advertisers. Finding a better way is our ethos and sums up how we approach everything - from a new client brief to the way we work.

• Background:

We build culture one hire at a time. Our constant pursuit of a better PHD starts with talking to people like you.

Our goal is simple. We want to build great teams; the kind of teams people want to be a part of, and the kind of teams clients can't live without. Great teams do things individuals could never dream of. And they have more fun doing it.

Who we're looking for:

We are seeking a superstar who wants a continue their career journey in media and is an organizer by nature.

You will be successful in this role if you have an understanding in ad tech and mar tech platforms, digital partners, are curious and self-learning about the industries solutions and spaces, and a keen affinity for the value of data backed media plans. You push for what is right, challenge our teams to get out of their comfort zone in the pursuit of brilliant ideas. A solution-seeker who always looks on the bright side and is willing to jump over obstacles to bring the work from good to great.

At PHD, we value our culture above anything else, and that culture is built on the spirit of our people. We're looking for tireless optimists, happy warriors and fearless collaborators who bring that extra dose of contagious energy.  If you're looking for some of the same, PHD might be for you.

The opportunity:

If you're reading this, we want to talk to you about joining our team as a Media Operations Manager.

The PHD Media Ops team is a center of excellence built to enable our people with process, backed by technology. This group ensures that PHD delivers exceptional, trustworthy aspects of advertising, unlocking the data needed to optimize our performance and maintain reputation.

We believe Media Operations needs to advance beyond tactical trafficking to a strategic imperative focused on distributing our brands safely, respecting our consumers privacy, and capitalizing on complex auction markets, all whilst fully supporting our technological, tactical, and financial operations.

The Media Operations Manager role is accountable for supporting a PHD client with the effective execution and excellence of media operations. In this role, you would be responsible for the tactile governance of our operational workstreams across Ad, Reputation, and Taxonomy Operations. In this role, you would collaborate with Media Operations leadership to deliver and maintain media operations policies, governance practices and accountability structure to deliver high-quality and high-performing media as proven through clear and structured accountability frameworks.

You would work very closely with internal PHD teams and have exposure to clients.

We can't wait for you to bring your enthusiasm and overall positive vibes to our team!

Our expectations of you:

We're looking for someone eager to learn, quick to raise a hand, and methodical in their approach. Collaboration and an open mind are key in this position.

You would be crucial to the operations team's goal to set and govern process, and you may be tagged in to help with important media launches and/or client deliverables are due.

Areas of Responsibility

• Serve as expert resource for ad operations/ad technology practices and requirements to drive quality digital data creation and utilization
• Manage and increase the effectiveness and efficiency of teams through improvements to each department's day-to-day functions
• Create and maintain processes and documentation surrounding operations, requirements, and workflows to facilitate global/regional/market level delivery to standards
• Identify and support opportunities in development of processes, standards, and innovative solutions across Media Ops focus areas
• Collaborate across account teams (Strategy, Investment, BPMs, Legal, Finance, MarSci, Ad Ops), and develop and understanding of the processes and tools used across departments
• Maintain productive collaboration across regional, local, and offshore teams
• Understand and communicate best practices related to the media-buying process across the agency
• Maintain/create trackers and reports to ensure the Media Ops team delivers on operational KPI's (SLA's against TAT's, data quality, error resolution)
• Support data governance and data quality initiatives across global, regional, and offshore teams
• Assist in the creation and communication of planning guidelines, financial guidelines and roadmaps (templates, ways to work, best in class methods, etc.)
• Facilitate budget management procedures and policies across the account
• Assist Strategy and Investment teams with developing standardization of budget processes to track towards reporting and finance goals
• Proactively monitor projects and delivery status, escalate delivery and technical issues, and optimize workflows to meet operational initiatives

What you'll need to succeed?

• At least 3 Years of relative media experience. Proficiency in digital or ad operations is a plus
• Passion for learning
• Self-starting nature
• Proficient in Microsoft suite of tools (Excel, Powerpoint, Word, etc)
• Understanding of our industry and how technology, data and operational best practices will benefit our clients
• Ability to work in an agile manner in a rapidly changing requirements environment
• Passion for process development and documentation creation
• Analytical mind with problem solving capabilities and aptitude
• Understanding of marketing/ad technology data and relationship to marketing processes
• Excellent analytical and planning skills; quantitative, organizational, written/verbal communications skills; ability to work well independently and within a team, with strong follow through

Skills:

• Experience with Media databases (MediaOcean (Prisma), DDS, MediaTools (Guideline))
• Proven success in motivating and supervising staff, and managing internal and external partners
• Ability to coordinate with teams to manage / understand a variety of campaign budgets and timelines
• Comfortable communicating, training, and collaborating with various levels of PHD team members, clients, and vendors
• Solid verbal and written communication skills
• Proven ability to be organized and multi-tasking capabilities with strict attention to detail
• Comfortable working in a fast-paced, ever-changing environment
• Comfortable compiling information to aid in developing lasting, scalable processes and solutions
• Flexibility in analyzing, understanding, and managing various forms data

The outcomes we will celebrate:

Strong client relationships, admiring teammates, congenial communication, more effective plans, positive vibes, industry awards, strong agency partnerships.

Who you'll partner with?

You'll work hand in hand with the Media Operations Manager and team, as well as with your PHD counterparts on Strategy, Planning, Investment and Finance.

What you can expect:

The chance to grow the agency and yourself.

Freedom to collaborate with over 4,000 colleagues in 80+ offices worldwide.

The ability to be brave, try new things and help continue to grow our digital offering.

A place that cares about your personal passions just as much as your work.

This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). The Company reserves the right to modify this pay range at any time. For this role, benefits include: health insurance, vision insurance, dental insurance, 401(k), Healthcare Flexible Spending Account, Dependent Care Flexible Spending Account, vacation days, sick days, personal days, paid parental leave, paid medical leave, and STD/LTD insurance benefits.

Compensation Range

$50,000-$95,000 USD

This role is hybrid, requiring three (3) days per week in the office. The remaining two (2) days may be worked remotely. Specific in-office days will be discussed during the interview process, with flexibility to align with team needs. Please note that the number or required in-office days may be adjusted over time, potentially increasing the number of required in-office days based on business needs.

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