Manager, Account Management

One Pass Solutions, Inc. believes that fitness should be accessible, flexible, and tailored to fit your lifestyle.  We provide an all-in-one membership that gives you unlimited access to thousands of gyms, fitness studios, online workouts, and even grocery delivery – all through a single monthly subscription.

With One Pass, you can work out on your own terms.  Whether you prefer hitting the gym, participating in live online fitness classes, or exploring on-demand workouts at home, we’ve got you covered.  Our large network includes popular gym partners like Anytime Fitness, Crunch, LA Fitness, Orangetheory Fitness, and many others, allowing you to choose how and where you get active. 

In addition to fitness, we help you fuel your health journey by offering convenient grocery delivery right to your door, so you can easily access nutritious food and stay on track with your wellness goals.

One Pass Solutions, Inc. was founded in 2017 by Optum, a subsidiary of UnitedHealth Group. In early 2025, One Pass Solutions, Inc. spun off and is now operating as a separate entity.

One Pass Solutions, Inc. has two products, One Pass and One Pass Select, which is offered through insurance partners and employers.

The Role

As the Manager, Account Management, you will serve as a critical leader within One Pass Solutions, overseeing a portfolio of key accounts with a primary focus on Medicare Payer clients. You will play a central role in strengthening client relationships, ensuring client satisfaction, and driving strategic initiatives that support both One Pass Solutions' business objectives and the unique needs of the Medicare payer market. This role requires a deep understanding of Medicare programs, payer operations, and the evolving healthcare landscape.

Key Responsibilities

• Client Relationship Management: Develop and nurture trusted, long-term partnerships with Medicare payer clients, acting as their primary point of contact and advocate within One Pass Solutions.

• Client Implementation Assistance: Assist product implementation team by actively supporting the onboarding and deployment of solutions for new and existing clients, including attending weekly implementation calls

• Account Strategy & Growth: Create and execute account strategies tailored to the unique requirements of Medicare payers, identifying new business opportunities and areas for value-added services to drive client retention and expansion.

• Project Oversight: Lead cross-functional teams in the delivery of products and services to Medicare payer clients, ensuring projects are completed on time, within scope, and to the highest quality standards.

• Performance Monitoring: Establish key performance indicators (KPIs) for accounts, monitor performance against goals, and proactively address issues to optimize client outcomes.

• Regulatory Compliance: Stay current on Medicare regulations, CMS guidelines, and healthcare policy changes; ensure all client deliverables comply with relevant laws and standards. Work with reporting teams to implement new CMS reporting requirements.

• Client Advocacy: Gather feedback from clients to identify unmet needs and improvement opportunities; collaborate with internal teams to enhance product offerings and service delivery for Medicare payer clients.

• Reporting & Analytics: Prepare and present both in person and virtually regular account reviews, performance reports, and strategic recommendations to internal and external stakeholders.

• Revenue Management: Oversee contract renewals, pricing negotiations, and invoicing processes to ensure revenue growth and profitability within assigned Medicare payer accounts.

About You

• Bachelor’s degree in Business Administration, Healthcare Management, or a related field (Master’s degree preferred).

• 5+ years of account management experience in the healthcare industry, with a strong track record of managing Medicare payer clients or working directly with Medicare Advantage plans or Part D sponsors.

• Comprehensive knowledge of Medicare reimbursement models, CMS regulations, and payer/provider dynamics.

• Demonstrable expertise in client relationship management, strategic planning, and cross-functional leadership.

• Exceptional communication, negotiation, and presentation skills; ability to influence at all organizational levels.

• Strong analytical abilities and experience with data-driven decision-making.

• Proactive, solutions-oriented mindset, with a passion for improving healthcare outcomes and client satisfaction.

• Proficiency with CRM systems, project management tools, and Microsoft Office Suite.

One Pass Solutions, Inc. commits to provide a work environment free of discrimination and harassment, as well as equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. You may view all of One Pass Solutions, Inc.’s recruiting notices here, including our EEO policy, recruitment agency policy, recruitment scam notice, and important E-Verify information.