Manager, Transportation Operations

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Salary Range

$65,000.00 - $101,000.00

Overview

Yale's Transportation department, comprised of Transit Operations and Fleet Management, supports the University's mission on three campuses, with tentacles that span Yale New Haven Hospital and the VA Hospital.

Yale's transit system operates year-round, seven days a week, providing comprehensive transportation services across multiple shuttle lines, accessible transit options, and charter services for special events such as commencement. The system accommodates over 800,000 passengers annually. Transit Operations encompass the accessible transit program, which serves more than 300 community members with disabilities, requiring detailed coordination to address a wide range of individual mobility needs.

Fleet Management oversees nearly 500 university-owned vehicles, handling procurement, compliance (e.g., DOT regulations), maintenance reconciliation, GPS monitoring, fuel management, parking violations, emissions testing, and lease agreements.

Position Focus:

The Transportation Operations Manager oversees the day-to-day delivery of transportation services to ensure optimal efficiency and compliance with contractual obligations. This position ensures uninterrupted, high-quality service, and proactive resolution of operational challenges, supporting the department's commitment to safety and customer satisfaction. The Operations Mangers will implement data-driven strategies for cost reduction, process improvement, and resource optimization, further enhancing organizational productivity and service delivery and will play a critical role in adapting operations to meet new demands, supporting both current and future initiatives

Essential Duties

1. Manage shuttle schedules, passenger counts, service quality metrics, charters, and community communications. 2. Support Fleet Management by coordinating vendors (e.g., Holman Maintenance), enhancing DOT compliance processes, vehicle registration processes, updating Collective Data with updates in the vehicle inventory 3. Contract Monitoring: ensure adherence to service agreements with vendors such as TransDev, Downtowner, US Government, Holman, Wex CD, and Hocon 4. Address bottlenecks in both transit and fleet operations as they arise.

Required Skills and Abilities

Bachelor's Degree in a related field and four years of related experience or an equivalent combination of education and experience.

Required Skill/Ability 1:

Proven proficiency in Microsoft word, excel, and outlook, with a strong ability and willingness to learn new systems.

Required Skill/Ability 2:

Exceptional verbal, written, and interpersonal communication skills.

Required Skill/Ability 3:

Demonstrated ability to take initiative and follow up on emails and issues in a timely manner.

Required Skill/Ability 4:

Strong organizational skills with the ability to manage multiple spreadsheets and lists simultaneously.

Required Skill/Ability 5:

Meticulous attention to detail, ensuring accuracy and thoroughness in documentation and communications

Principal Responsibilities

1. In support of the overall mission, plans, directs, and oversees programmatic activities 2. Oversees the development of detailed plans and successful implementation of projects in concert with stakeholders. 3. Works closely with business analysts, technical professionals, end users, and project stakeholders during the requirements, solutions design, and implementation phases to develop detailed project plans for implementation. 4. Works on risk assessment, communication planning, development of performance metrics, and project entry criteria. 5. Create detailed project plans, including timelines, budgets, and resource allocation, to ensure the successful completion of the project. 6. Manages client expectations and provides issue/risk identification and escalation pathways. 7. Analyzes user needs and proposes new training programs or systems. 8. Designs, develops, and executes communication systems to ensure effective exchange of information between project stakeholders, senior management, and staff. 9. Resolves complex project issues that involve representatives from multiple organizations. 10. Complies with standard policies and procedures. Required Education and Experience Bachelor's Degree in a related field and four years of related experience or an equivalent combination of education and experience.

Job Posting Date

10/03/2025

Job Category

Professional

Bargaining Unit

NON

Compensation Grade

Administration & Operations

Compensation Grade Profile

Supervisor; Senior Associate (23)

Time Type

Full time

Duration Type

Staff

Work Model

Hybrid

Location

221 Whitney Avenue, New Haven, Connecticut

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

Salary offers are determined by a candidate's qualifications, experience, skills, and education in relation to the position requirements, along with the role's grade profile and current internal and external market conditions.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual's sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.