Manager, Administrative Services, Yale School Of Public Health

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Salary Range

$65,000.00 - $101,000.00

Overview

The Supervisor oversees a technical or clerical staff within an administrative unit or department concerned with areas such as program development, student, faculty, and staff services, academic affairs, and grants and fund raising. Responsibilities include managing workflow, supervising staff, training members, and ensuring compliance with regulatory standards. This position also involves budget formulation, equipment maintenance, and coordination of support services. Other duties include performance evaluations, corrective actions, and assisting in staff recruitment.

Reporting to the Manager of Business and Administrative Operations at the Yale School of Public Health (YSPH), this position will supervise the day-to-day activities of C&T staff on the departmental administrative (DA) team as well as provide subject matter expertise for administrative functions and ensure robust internal controls related to a variety of financial and purchasing tasks, using considerable latitude for exercising discretion and independent judgment.

Responsibilities will include management of service agreement requisition processes and transactions across the school; oversight of workflow for C&T DA team members assigned to support the academic departments at YSPH; evaluating, resolving, or referring administrative problems as they arise; ensuring work is completed efficiently, on time and in compliance with Yale/YSPH policies and procedures; and facilitating process improvement through data analysis. This hybrid position requires work on campus for a minimum of 3 days/week, with the remaining days eligible for remote work based within CT.

Serves as the primary point of contact for all faculty and staff regarding compliance with procurement processes and procedures for the purchase of goods and services.

Provides guidance and training to faculty and staff about the forms, documentation requirements, approvals, and signatures needed for requested service agreements and other types of engagements.

Manages the preparation and processing of service agreement forms and documentation, serving as a liaison between University departments to secure required signatures, and submit requisitions for purchase orders.

Serve as a liaison between units across the school to answer questions, review documentation, secure required signatures and assist with planning for procurement-related purchases.

Acts as a resource for administrative staff regarding Yale policies and procedures on matters including but not limited to Workday/EMS transactions, supplier registration, supplier payments and travel on University business.

Plans and facilitates training sessions for administrative staff when new procurement-related policies or practices are adopted.

Tracks metrics and provide analysis on data from Workday reports to ensure compliance with University policies.

Monitors workloads and activities of administrative staff to ensure timely completion of assigned work including, but not limited to:

Evaluates work requests to determine if they are appropriate to the unit or another area.

Ensures that workflow is organized and staffed for quality and efficient completion.

Communicates deadlines and special circumstances to staff.

Assesses and resolves or escalates problems arising within unit.

Completes evaluations of direct report employees.

Keeps the Manager of Business and Administrative Operations apprised of defined work assignments and requirements and communicates progress of work.

Contributes to the development of policies and long-range administrative planning for the DA team.

Coordinates special projects and/or perform other duties as assigned.

Required Skills and Abilities

1. Strong computer and analytical skills, including the ability to work with advanced MS office, Teams, PowerBI, complex databases, and spreadsheets. Ability to produce analysis reports.

2. Demonstrated ability to multi-task, anticipate problems, prioritize workflow, and utilize independent judgment to manage and monitor a variety of ongoing tasks. Demonstrated ability to remain highly organized and focused with frequent interruptions.

3. Ability to work within a team and independently. Demonstrated ability to meet strict deadlines with accuracy and attention to detail with a high level of accuracy.

4. Ability to handle sensitive and confidential subject matter discretely and professionally.

5. Strong customer service orientation, and the ability to initiate programmatic and individual activities. Proven ability to independently plan, coordinate and execute large events, meetings, and information sessions.

Preferred Skills and Abilities

1. Prior experience in an administrative capacity requiring comprehensive understanding of procurement processes.

2. High level of computer proficiency and familiarity with integration of university data systems. Supervisory and management skills, including experience in a union environment. Knowledge of complex academic policies and procedures.

Previous experience in a healthcare, research, or academic setting. Proven Experience with system administration, IT support, and project management skills.

3. Knowledge and experience with Yale procurement and financial policies and procedures, as well as systems such as Workday.

Principal Responsibilities

1. Supervises the day-to-day activities of support staff. 2. Assesses and resolves or escalates problems arising within unit. 3. Assists in the development of policies and procedures in support of unit. 4. Assists in long-range planning for work unit needs. 5. Participates in unit budget planning. 6. Evaluates work requests to determine if they are appropriate to the unit or another area. 7. Ensures that work flow is organized and staffed for quality efficient completion. 8. Communicates deadlines and special circumstances to staff. 9. Maintains equipment and supplies for unit. 10. Completes evaluations of direct report employees. 11. Interacts with University personnel to define work assignments and requirements, communicate progress of work, and plan and coordinate projects. 12. Interacts with external sources to coordinate work necessary to fulfill projects, keep abreast of new products and technologies, or arrange for subcontractors. 13. Supervises a staff of exempt and non-exempt employees. 14. Performs other duties as assigned. Required Education and Experience Minimum requirement of Bachelor's Degree in related field and three years of related experience or an equivalent combination of education and experience.

Job Posting Date

12/12/2025

Job Category

Manager

Bargaining Unit

NON

Compensation Grade

Administration & Operations

Compensation Grade Profile

Supervisor; Senior Associate (23)

Time Type

Full time

Duration Type

Staff

Work Model

Hybrid

Location

60 College Street, New Haven, Connecticut

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

Salary offers are determined by a candidate's qualifications, experience, skills, and education in relation to the position requirements, along with the role's grade profile and current internal and external market conditions.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual's sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.