Manager, Clinical Operations

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community- eligible for opportunities through the New Haven Hiring Initiative or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!

Salary Range

$68,000.00 - $120,500.00

Overview

Under the direction of clinic leadership, the Manager of Clinical Operations manages the planning, organization, and daily operations of clinical and administrative activities within a clinical practice. The role involves developing, implementing, and monitoring programs, policies, and procedures to ensure the highest quality of patient care and satisfaction. Responsibilities include coordinating onsite clinical and administrative teams, managing patient flow, facilitating communication, problem resolution, and ensuring staff productivity and operational efficiency. The manager fosters a supportive environment for clinical and administrative teams, physicians, and patient needs.

Required Skills and Abilities

1. Practice management background with demonstrated expertise and excellent communication skills.

2. Strong leadership capabilities and the ability to work independently with minimal direction.

3. Ability to make and uphold reasonable decisions under pressure, and manage multiple priorities in a fast-paced environment.

4. Excellent organizational and problem-solving skills, with the ability to develop and implement policies and procedures.

5. High level of ethics and integrity, with sensitivity for confidentiality and the ability to manage and mentor a clinical team.

Preferred Skills and Abilities

1. Bachelor's Degree and three years of management experience, preferably in a healthcare setting.

2. Proficiency with EHR/EMR systems, particularly Epic, and Microsoft Office applications.

3. Experience managing a large clinical practice or ambulatory clinical practice.

4. Previous management experience in a faculty practice setting.

5. Strong customer service skills and experience in both dermatology and large physician practices preferred.

Principal Responsibilities

1. Evaluates the effectiveness of clinical operational procedures and makes or recommends changes to facilitate the highest level of patient service and access. Identifies issues that impede delivery of quality patient access; develops and implements short-term improvements and plans for long term process improvements. Partners with members of the leadership team to develop long term objectives for the practice related to access productivity, compliance, communication and patient satisfaction. 2. Monitors and analyzes monthly clinical statistics and key productivity and patient satisfaction indicators to assess accuracy and effectiveness of processes, and identifies trends or items requiring immediate corrective action 3. Monitors and enforces compliance with existing policies and procedures, Practice Standards, HIPAA regulations and other compliance standards throughout all clinical activities. Develops budgetary forecasts. 4. Oversees the monitoring and enforcing of customer service standards for staff members addressing deficiencies. Resolves patient service and clinical issues by interfacing with clinic staff, YNHH, YMG management, faculty and other clinical operations managers. 5. Oversees clinical operations of section by ensuring appropriate staffing, training, ongoing education, and monitoring of day-to-day activities. Approve and monitor all personnel functions including staff schedules, payroll, time-off, and attendance and lunch schedules; arrange appropriate coverage. 6. Directly monitors patient throughput in real time to ensure effectiveness, efficiency and safety are priorities in moving patients through their clinical visits. Makes on the spot adjustments to improve throughput when necessary. 7. Works with the clinical leadership and other key departmental clinical/administrative staff on matters relating to practice performance and clinical issues in accordance with budget, goals and benchmarks. Provides leadership and direction to clinical staff where appropriate. 8. Researches and develops proposals for internal and external program initiatives and new administrative and clinical opportunities and advises leadership on the impact of new projects or initiatives. Prepares special analyses, reports and complex modeling to support the decision-making process. Analyzes proposals and determines cost, benefits, risks and liabilities. 9. Streamlines communications between EMR, team, physicians, and clinical staff. Establishes, implements and monitors medical record protocols and procedures. Ensures office compliance with Federal/state/local regulations 10. Monitors clinician work schedule assignments for best utilization of space, maximum productivity, and adherence to clinic session guidelines. Builds templates and performs maintenance on schedules as necessary. 11. Represents area with regard to facility concerns, maintenance and security. 12. Keeps current in clinical management and process improvement concepts through involvement in professional organizations, seminar attendance, user group meetings and individual research. Required Education and Experience Bachelor's degree in relevant field and 2 years of related experience; or an equivalent combination of education and experience.

Job Posting Date

10/29/2025

Job Category

Manager

Bargaining Unit

NON

Compensation Grade

Administration & Operations

Compensation Grade Profile

Manager; Program Leader (M5)

Time Type

Full time

Duration Type

Staff

Work Model

Hybrid

Location

300 Cedar Street, New Haven, Connecticut

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

Salary offers are determined by a candidate's qualifications, experience, skills, and education in relation to the position requirements, along with the role's grade profile and current internal and external market conditions.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual's sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.