Manager/Director, Technology Operations

Job Summary:

We’re looking for a leader to guide our Technology Operations team in a fast-moving, Microsoft-centric environment. This role covers our infrastructure, networking, cloud platforms, endpoints, and help desk services—ensuring that our 400 employees across 7 U.S. offices have reliable, secure, and user-friendly technology.

The manager will oversee a team of seven, balancing strategic direction with hands-on involvement in design and delivery. At NEPC, managers are “working managers”: you’ll lead and coach your team while also keeping your technical skills active. Depending on experience, this position can be scoped as a manager role with strong growth potential or as a more seasoned leader ready to operate at scale.

General Responsibilities:

Leadership & Team Development

• Lead, mentor, and develop a team of 7 (system admins, service desk, security, and infrastructure roles).
• Create growth paths and support professional development.
• Foster a culture of knowledge sharing, self-service, and inclusive teamwork.
• Represent Technology Operations on the Digital Business Steering Committee and Emergency Response Team.

IT Operations & Service Delivery

• Ensure reliable, responsive IT support and proactive communication.
• Oversee infrastructure spanning networking (LAN/WAN/WiFi), Microsoft 365, Okta, Zscaler, servers, storage, and endpoint management.
• Manage vendor relationships, service agreements, and outsourced IT services.
• Lead request, incident, problem, and change management processes.

Strategic Initiatives & Governance

• Plan and deliver enterprise initiatives such as hardware refreshes, Zero Trust, DLP, mobile device management, and M365 optimization.
• Apply project management practices to scope, plan, and execute initiatives on time and within budget.
• Balance multiple concurrent projects and operational priorities, ensuring steady progress while maintaining high service levels.
• Coordinate cross-functional efforts and track progress through clear milestones and reporting.
• Plan for infrastructure growth, cloud capacity, and emerging technology adoption.
• Partner with Information Security on controls, compliance, and risk management.
• Maintain disaster recovery and business continuity plans.
• Build and maintain knowledge bases for systems and troubleshooting.

Reporting & Collaboration

• Develop dashboards and reporting on IT performance and capacity.
• Communicate risks, progress, and infrastructure health to leadership.
• Collaborate with partner firms on global standards and architecture.
• Contribute directly to design, troubleshooting, and implementation when needed.
• Continuously improve efficiency and service delivery.

Job Qualifications:

Education/Certification

• Bachelor’s degree in a technical field or equivalent experience.
• Certifications welcome but not required.

Knowledge & Experience

• Experience managing IT infrastructure and support operations (data center, networking, cloud, endpoints).
• Demonstrated project management skills, including planning, execution, and delivery of complex technology initiatives (formal PM certification is a plus but not required).
• Proven ability to manage competing demands across projects, operations, and stakeholder needs.
• Ability to balance leadership with technical contribution.
• Vendor and budget management experience.
• Understanding of security principles and compliance requirements.
• Strong communication skills across technical and non-technical audiences.

Company Background:

NEPC, LLC is a full-service investment consulting firm based in Boston, Massachusetts. We were founded in 1986 and now have approximately 375 employees and over 400 clients.  We help governments, institutions, families, and individuals preserve and grow their capital across different asset classes and market cycles. We provide a variety of consulting services such as asset allocation, performance measurement, policy formulation, investment manager research, and discretionary portfolio management. Our clients include defined benefit, defined contribution, endowments, foundations, trusts, public, corporate, Taft-Hartley, health & welfare, high net worth, insurance, and private plans. 

Culture is important to us here at NEPC – our values include putting clients first, doing the right thing, bringing your whole self to work, building trust, embracing change, and having a “we before me” approach in our work. Advancing diversity and inclusion within our firm and industry is also a core initiative at NEPC. We are a strong advocate of promotion from within, so excellent potential exists for professional growth. We’re a fun (but demanding) company with excellent working conditions, a very supportive, team-oriented environment, and a full benefits program to support your life and well-being. We offer a competitive salary and bonuses (when applicable).

NEPC is an Affirmative Action/Equal Opportunity Employer (September 2025)