Manager Of Account Management

About the Role:

We are looking for a dynamic and strategic thinking manager of our Client Services team in the New York office. Reporting to the Director of Account Management, this person will be responsible for working closely with the account management team to enhance their client work in providing best in class service across a list of Fortune 500 clients. The Manager of Account Management will focus on the day to day success of the team by providing support, guidance, and expertise to the team's activities.

This role is a hybrid role based out of the New York office. You must be willing to travel to our New York office four days/week.

What You'll Do:

• Lead the day-to-day management of the East Coast Account Management team, fostering a culture of excellence, accountability, and collaboration.
• Coach and develop Account Managers and Specialists through regular feedback, 1:1s, and performance reviews-empowering them to deliver best-in-class client service.
• Partner closely with Account Executives and Sales Leadership to align on revenue goals, client needs, and strategic opportunities across a portfolio of Fortune 500 clients.
• Gain a deep understanding of each Account Manager's book of business; balance workloads and optimize team resourcing to ensure efficiency and coverage.
• Oversee flawless campaign execution, including pacing, delivery, troubleshooting, and billing accuracy, while maintaining operational and process excellence.
• Collaborate cross-functionally with Sales, Ad Operations, Media Strategy, and Product teams to resolve delivery issues, improve workflows, and roll out new tools or ad formats.
• Build and maintain strong client relationships-joining key calls for escalations or strategic updates and identifying opportunities for upsell or optimization.
• Ensure team adoption of national initiatives, new products, and client-facing programs in partnership with the Director of Account Management.
• Lead onboarding and training for new hires in the New York office, ensuring consistent understanding of process standards and service expectations.
• Monitor key success metrics such as campaign performance, client satisfaction, team engagement, and SLA adherence to drive continuous improvement and business growth.

Your Background:

• Bachelor's degree from an accredited university or equivalent work experience
• Minimum of 6 years of experience in digital advertising, ideally in account management or client services, an emphasis in the digital video landscape is preferred
• Minimum of 2 years of people leadership experience
• Demonstrated experience in onboarding and training new team members
• Experience working with third party ad servers, measurement companies, and data providers
• Strong ability to mult-task and operate in a high pace environment
• Highly organized and efficient
• Strong written and verbal communication skills
• Ability to problem solve and provide proactive, dynamic solutions

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