Manager Of Classroom Technology And Media Services

The Position:

Manager of Classroom Technology and Media Services

Job Summary:

Manager of Media Services and classroom technology is responsible for the planning, implementation, maintenance, and end-user support of audio/visual and instructional technology systems across classrooms, lecture halls, conference rooms, and event spaces within the College. This role is integral to delivering a high-quality teaching and learning experience, enabling hybrid and in-person instruction, video conferencing, and live events. This position collaborates with faculty, staff, facilities, and external vendors to ensure all A/V systems meet academic and operational needs. This manager will also oversee a staff of students who will assist in the day-to-day operations of this office.

As a member of the unified Instructional Technology and Media Services team, the Manager plays a critical role in maintaining strong communication across all OIT units. Responsibilities also include updating relevant documentation, facilitating cross-training for the HelpDesk and other teams, and supervising the Media Services student staff. Additionally, this position leads the planning and execution of live event streaming for key institutional events such as Commencement and Honors Convocation

Characteristic Duties and Responsibilities:

Examples of key duties are interpreted as being descriptive and not restrictive in nature.

Manage Campus AV Technology (Infrastructure)

• Lead systems design and implantation: design, install, and perform maintenance of AV systems across classrooms, meeting rooms, and event spaces.

• Strategic planning: Ensure alignment with the College's strategic and academic technology goals while maintaining AV technology standards campus-wide.

• Project management: Serve as the key Audio/Visual technology advisor to various constituents on campus.

• Cultivate technology integration: Collaborate with campus stakeholders and vendors to identify technology needs and promote the seamless integration of solutions that enhance teaching, learning, and campus operations.

Instructional Technology Consultation

• Collaboration and consultation: Engage with faculty, staff, and students to support the effective use of technology in teaching, learning, and research.

• Training resources: Support both in-person and virtual learning environments through training and documentation.

• Technology Leadership: Stay current with emerging instructional technology trends and evaluate solutions for campus use.

Media Service Requests

• Lead a talented team of students: Manage the Media Services team in supporting AV setup, delivery, and technical assistance for campus events.

• Oversee daily operations of Media Service Office: Prioritize and ensure timely fulfillment of media service requests.

• May perform other duties as assigned.

Qualifications:

While no one person may possess all the qualifications listed below, the ideal candidate will have many of the following professional experiences and characteristics:

• Bachelor's degree in related technical field plus 3-5 years of direct AV systems support experience required.

• Experience with A/V control systems (e.g., Extron, Crestron, and AMX). Extron Preferred.

• Demonstrated success in a customer-service oriented environment required.

• Strong technical aptitude and working knowledge of audio/visual equipment and electronics required.

• Advanced knowledge of A/V control systems and networking standards as they pertain to A/V systems required.

• Knowledge of video production-including, shooting video, editing, and authoring various media formats required.

• Must be a detail-oriented individual with effective communication skills.

• Physical requirements include the ability to lift and move moderately heavy equipment and climb ladders.

• Industry certifications preferable (CTS, CTS-D, CTS-I).

• Demonstrated commitment to fostering an inclusive academic and professional environment where all members of our campus community are respected, valued, can succeed, and thrive.

• Successful completion of satisfactory background checks, including but not limited to education verification, criminal background, and child abuse clearance.

Schedule & Benefits:

At Muhlenberg, we believe in supporting our employees with a highly competitive benefits package that promotes well-being and professional growth. This includes generous paid time off, including 22 vacation days per year and an extended winter break between Christmas Eve and New Year's Day, comprehensive medical, dental, and vision coverage, paid parental leave, tuition opportunities at the undergraduate and graduate level and a college fitness center membership. As a 501(c)(3) non-profit institution, Muhlenberg is also a qualifying employer under the federal government's Public Service Loan Forgiveness program.

This is a full-time, in-person position based on Muhlenberg's campus in Allentown, PA, with a limited hybrid remote work option.

Normal work schedule:

8:00AM - 5:00PM. Monday through Friday. Occasionally required to support events outside of normal schedule.

The College & Surrounding Area: Founded in 1848, Muhlenberg College is a private, residential, liberal arts college offering baccalaureate and graduate programs. At Muhlenberg, we are committed to a campus community that ensures students, faculty, and staff of all backgrounds feel welcome, respected, valued and included. The College provides an intensely challenging, supportive environment centered around a rigorous academic curriculum designed to prepare students for lives of leadership and meaning in a dynamic, global society. The academic program is amplified by a range of innovative programming: comprehensive and intentional residence-life programming, expansive experiential learning requirements, and an innovative coaching program designed to maximize every student's performance and potential.

Part of eastern Pennsylvania's scenic Lehigh Valley, Allentown is a diverse city of 125,000, Pennsylvania's third-largest, located just 60 miles north of Philadelphia and 90 miles west of New York City. The Lehigh Valley, which also includes neighboring cities Bethlehem and Easton, is one of the fastest growing regions in the state and the Northeast, leading Pennsylvania in population growth for people aged 18-34. Home to a vibrant arts scene, extensive parks and recreational opportunities, a rich blend of diverse cuisine, and so much more, visit Life in the Lehigh Valley | Muhlenberg College and check out Allentown here.

To apply, upload your complete application package as a single PDF document. A complete application package includes: 1) cover letter; 2) resume; 3) a separate statement speaking to how your professional experience will contribute to a more inclusive community at Muhlenberg; and 4) names/contact information for three professional references. Application review will continue until the position is filled. To initiate your application, use the APPLY button.

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An Equal Opportunity Employer, Muhlenberg College is committed to valuing and enhancing diversity and encourages applications from individuals who can contribute to the diversity of our community. Muhlenberg College does not discriminate against any person based on age, ancestry, color, disability, gender, gender identity, genetics, national or ethnic origin, race, religion, sex, sexual orientation, pregnancy, childbirth, or related medical conditions, veteran status or any other basis protected by applicable federal, state or local laws, in its education programs and activities, including admissions and employment. Muhlenberg College does not discriminate on the basis of sex as required by Title IX.

Legal Notice

Muhlenberg College Annual Crime Reporting- As provided by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act of 1998, prospective employees of Muhlenberg College are entitled to request and receive a copy of the College Annual Security Report (ASR). The ASR can be accessed at http://www.muhlenberg.edu/annualsecurityreport . This report includes crime statistics on certain reportable crimes, as well as Muhlenberg College Safety Policies. The report also includes institutional policies concerning campus safety and police, such as policies concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault and other matters. Anyone wishing a paper copy of the ASR may contact the Campus Safety Office at 484-664-3112.