Manager Technology - Core Banking Systems

It Starts With Our Employees

FourLeaf's ultimate goal is to provide the best-in-class member and employee experience, and it all begins with two things: hiring incredible people and giving them a great place to work.

What You'll Do

The Manager Technology- Core Banking Systems will leads the daily administration, performance optimization, and strategic management of the Fiserv DNA core banking platform. This role is responsible for ensuring operational excellence, regulatory alignment, and continuous improvement across core banking services. The Manager Technology- Core Banking Systems manages a team of supervisors, analysts, and administrators, and collaborates cross-functionally with Information Technology, business units, and vendor partners to drive innovation, system reliability, and superior member experiences.

Core Contributions

• Strategic System Leadership

• Define and execute strategic roadmaps for the Fiserv DNA core platform, including upgrades, enhancements, and system integrations.

• Lead planning and execution of core-related initiatives in alignment with the credit union's technology and business strategies.

• Oversee projects involving Fiserv DNA custom application updates, version control, and deployment cycles.

• Operations & Team Management

• Manage a team responsible for daily core system operations, including supervisors, analysts, administrators, and support staff.

• Foster a culture of continuous improvement, innovation, and technical excellence.

• Develop team capabilities through coaching, training, and performance management.

• Vendor & Stakeholder Collaboration

• Serve as the primary liaison with Fiserv support teams and account managers, ensuring effective issue escalation, service optimization, and relationship management.

• Collaborate with Information Technology and business units to deliver integrated, seamless banking experiences.

• Manage third-party integrations and ensure optimal performance across connected systems.

• Regulatory & Compliance Oversight

• Ensure all core system activities align with applicable regulatory requirements and internal compliance frameworks.

• Maintain audit readiness through detailed documentation and change management controls.

• Support internal and external audits and examinations as needed.

• System Performance & Service Improvement

• Monitor system performance and user feedback to proactively identify and address opportunities for optimization.

• Implement streamlined support protocols to improve service delivery and reduce resolution times.

• Ensure high system availability, reliability, and responsiveness to meet organizational needs.

Assets You Will Bring

• High School Diploma or GED Equivalent

• 7+ years of experience in financial services technology, with a focus on core banking systems.

• 3+ years of supervisory experience, preferably managing a Fiserv DNA platform in a credit union or banking environment.

• Experience with nCino, Optis, and other integrated fintech platforms.

• Familiarity with AML/KYC frameworks and banking compliance standards.

• Fiserv DNA Certification or completion of Fiserv University Training Modules required.

• Fiserv DNA, Velocity, Microsoft Office Suite proficiency required.

• Deep understanding of credit union operations, compliance, and digital banking infrastructure.

• Proven experience managing vendor relationships and leading complex system projects.

• Excellent problem-solving, communication, and project management skills.

The estimated salary for this role is $114,647 - $143,308 annually. (FourLeaf Federal Credit Union provides a range of benefits with various enrollment periods, including medical, dental, and vision coverage, a 401K plan with employer match, reimbursement programs, wellness programs, and an annual performance-based bonus.)

What Sets Us Apart?

Along with a comprehensive benefit package, we offer:

• Competitive 401k
• Tuition reimbursement
• Flexible work options
• Volunteer opportunities
• Water Cooler Chats with executive teammates
• Clubs & Sports
• Food truck days

….and more!

Who is FourLeaf?

FourLeaf Federal Credit Union (FourLeaf) has been committed to the financial well-being of our members for over 80 years. Through our full range of competitive savings and loan products, you can trust us in every step of your financial journey. From applying for a credit card to closing on your mortgage to opening your child's first savings account, FourLeaf is here to help you reach your financial goals.

We are proud to be an award-winning place to work! Some of our recent recognitions include Certified Great Place to Work 2024-2025, America's Greatest Midsize Workplaces 2025, Quantum Workplace Employee Voice Award 2024, and Fortune's Best Workplaces in Financial Services & Insurance 2024.

As a credit union, our vision is to enrich the lives of our members, employees, and communities. Since 2002, we have been an integral community partner through our charitable giving and community development programs in New York and beyond.