Market Supervisor - Alltown Fresh

Job Summary:

At Global Partners, business starts with people. Since 1933, we've believed in taking care of our customers, our guests, our communities, and each other-and that belief continues to guide us.

The Global Spirit is how we work to fuel that long term commitment to success. As a Fortune 500 company with 90+ years of experience, we're proud to fuel communities-responsibly and sustainably. We show up every day with grit, passion, and purpose-anticipating needs, building lasting relationships, and creating shared value.

Job Description:

As a Market Supervisor, you play a vital leadership role in supporting store operations and inspiring a team committed to excellence. You'll lead by example-delivering outstanding Guest service, ensuring food safety and quality standards, maintaining operational excellence, and fostering a positive, collaborative work environment.

Whether coaching associates, assisting with daily production, or engaging directly with Guests, Market Supervisors model professionalism, accountability, and hospitality in every moment.

If you're ready to lead with purpose, develop a great team, and help bring the Alltown Fresh experience to life, we're ready to welcome you.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Leadership & Development

• Lead, coach, and motivate Market Associates to deliver consistent, high-quality Guest experiences.
• Assist in training new team members on Alltown Fresh standards, safety procedures, and operational processes.
• Provide ongoing feedback, recognition, and support to promote team growth and engagement.
• Act as a role model for professionalism, positivity, and brand values.
• Support scheduling, delegation, and shift coverage to ensure smooth operations.

Guest Service & Sales

• Ensure best-in-class Guest service is consistently delivered across all interactions.
• Greet Guests warmly and ensure staff provides sincere, personalized service.
• Resolve Guest concerns promptly and professionally.
• Support the implementation of sales initiatives and promotions to drive revenue.
• Maintain an active presence on the sales floor to monitor service standards.

Food Service & Merchandising

• Oversee preparation and presentation of all fresh, grab-and-go, and made-to-order food offerings.
• Ensure all food safety, sanitation, and allergen protocols are consistently followed.
• Monitor product quality, rotation, and merchandising to uphold freshness and visual standards.
• Support daily prep, production, and cleaning checklists, ensuring completion and accuracy.
• Coordinate with vendors and team members to maintain proper stock levels and variety.

Store Operations

• Oversee daily operations, including opening/closing procedures, cash handling, and inventory control.
• Operate and supervise the point-of-sale (POS) system to ensure transaction accuracy.
• Support inventory management through ordering, receiving, and auditing product levels.
• Maintain store appearance and cleanliness to Alltown Fresh brand standards.
• Communicate effectively with management regarding operational needs, challenges, and successes.

Safety, Compliance & Market Appearance

• Ensure a safe, secure, and compliant store environment for Guests and Associates.
• Enforce adherence to safety, sanitation, and environmental guidelines.
• Report and document any workplace accidents, injuries, or safety concerns immediately.
• Conduct regular safety checks and support ongoing team training in compliance standards.
• Uphold cleanliness and organization throughout the store's interior and exterior.

QUALIFICATIONS

• Proven leadership skills with the ability to motivate and guide a team.
• Strong communication and problem-solving abilities.
• Working knowledge of food safety, sanitation, and operational best practices.
• Basic math and computer skills for inventory, transactions, and reporting.
• Reliable, flexible, and able to work varying schedules, including nights, weekends, and holidays.
• Commitment to creating a welcoming environment and upholding Alltown Fresh brand values.

PHYSICAL REQUIREMENTS

• Ability to lift up to 50 pounds using proper lifting techniques.
• Frequent standing, walking, bending, and reaching throughout shift.
• Ability to traverse all areas of the store.
• Occasional desk/computer tasks may be required.
• Prolonged periods of standing and occasional lifting of products such as beverages, milk crates, and packaged goods.
• Frequent exposure to cold, heat, wet surfaces, and food allergens.
• Standing, bending, and lifting throughout shift.
• Use of food service equipment and point-of-sale systems.
• Fast-paced retail environment requires attention to detail and accuracy.

Additional Job Description:

Pay Range:

$18.89 - $22.33

The pay range for this position is outlined above. The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors.

Our Commitments to You

• Coins! We offer competitive salaries and opportunities for growth. We have an amazing Talent Development Team who create trainings for growth and job development.

• Health & Wellness- Medical, Dental, Visions and Life Insurance. Along with additional wellness support.

• The Road Ahead- We offer 401k and a match component!

• Professional Development- We provide tuition reimbursement; this benefit is offered after 6 months of service.

What to Expect From the Hiring Process

We value passion and potential. Please apply if you're qualified and interested-we'd love to hear from you.

A member of our Talent Acquisition team will review your application and may connect you with the hiring manager if your experience is a strong match.

Interviews are conducted virtually and in person, depending on the role. We'll provide more details about next steps if selected to move forward.

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-747-9675 or 781-7GP-WORK.

• Disclaimer: At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know: In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.