Marketing and Client Management Assistant

Greenberg Traurig (GT), a global law firm with locations around the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment.

Join our Marketing Team as a Marketing and Client Management Assistant located in our Atlanta office.

We are seeking a highly skilled professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. If you are someone who demonstrates initiative, adaptability, and innovation, we invite you to join our team.

This role will be based in our Atlanta office. Regular in-office presence of four days a week is required for day-to-day operations, as well as for team meetings, training opportunities, and relationship building. This role reports to the Director of Client and Business Development.

Position Summary

The Marketing and Client Management Assistant will work within the Client Management and Marketing Department at the firm. With a client-centric, service-oriented mindset, the Marketing and Client Management Assistant supports cross-functional collaboration to facilitate best practices in account management, assisting client managers, client teams and attorneys to maintain and expand firm-wide client relationships, and ensuring an exceptional client experience. The Marketing and Client Management Assistant also collaborates closely with marketers supporting various firm industry group initiatives.

Key Responsibilities

• Supports the account team, working with Client Relationship Managers, Directors and Relationship Shareholders to aid in strategic execution and liaising with the client’s legal operations team and other key contacts

• Maintains Teams sites and training resources for Client Management function

• Supports and implements a client-centric, action-oriented client service and support plan that focuses on strategic priorities, identifies service opportunities, and fosters a trusted-advisor relationship  

• Supports multiple, complex sets of client relationship activities including RFPs and other new business opportunities, secondments, client events, and custom client marketing efforts

• Supports onboarding of new client managers and key client accounts by initiating processes documented in onboarding materials, and maintains and updates those onboarding materials

• Builds a deep understanding of the client's business, industry, and competitive environment  

• Balances goals and strategies of many different clients at once by scheduling internal calls, monitoring client correspondence and feedback as well as coordinating with internal teams

• Supports Relationship Managers and Shareholders with day-to-day tasks including scheduling internal team meetings, requesting client-focused research, and reviewing quarterly data reports

• Supports firm industry group initiatives across a range of offices and practices

• Tracks, monitors, and shares external events, webinars, CLEs, alerts, advisories, and other thought leadership for coordination across industry groups

• Supports marketing resources for the industry groups at the firm, including management of Teams site, coordination of regular calls, and other administrative tasks

• Provides support for events including webinars, CLEs, external events, and charitable events, among others

• Assists in experience tracking and monitoring at the industry level

• Prepares Chambers, Legal500, Law360, and other award and directory submissions, as needed

Qualifications

Skills & Competencies

• Ability to manage multiple competing priorities

• Ability to work in a fast-growth, entrepreneurial environment

• Outstanding interpersonal and communication skills, both written and oral

• Ability to effectively interface with all levels of personnel within the organization

• Excellent time management and organizational skills

• Flexibility and adaptability in a fast-paced work environment

• Strong client-first work ethic

• Must be attentive to detail, work well under pressure, and manage simultaneous, tight deadlines

Education & Prior Experience

• Bachelor’s degree is required

• One to three years of marketing and business development experience

• Experience at a law firm or professional services firm is strongly preferred

Technology

• High level of proficiency using Microsoft Office (Outlook, Word, Excel and PowerPoint, Teams)

GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual’s race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.