Marketing Compliance Specialist

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Marketing Compliance Specialist works with the Marketing Compliance Manager on daily approvals of marketing materials in our internal systems based on regulatory and company standards. Additionally, this position will review and ticket loan originators’ social media accounts in the ActiveComply system as well as CCM’s internal customer relationship management system. This position will interpret rules, regulations, and guidelines, and apply the interpretation to business processes.

Job Responsibilities:

• Ensure regulatory compliance with all marketing materials including, but not limited to, print, email, radio, web, and social media.

• Review a wide variety of submitted marketing materials and provide a timely and accurate response, including reasons for requested changes and suggestions where necessary.

• Interact cooperatively with internal employees, including loan officers, marketing specialists, and management to resolve compliance findings.

• Provide excellent service to internal customers who generate marketing materials for Marketing Compliance approval.

• Collaborate with sales professionals while balancing compliance obligations.

• Support all other compliance-related assignments as required for agency/regulatory compliance.

• Research and remain current with state and federal industry-related laws and regulations pertaining to the marketing and advertising of mortgage products to assist with managing marketing compliance risk.

• Monitor and provide corrective action of advertising and social media for the originator, branch, and corporate levels using third-party systems such as ActiveComply.

• Provide direction and guidance to branches seeking information regarding marketing/advertising compliance.

• Communicate professionally and effectively with all partners and vendors.

• Other duties and responsibilities as assigned.

Qualifications and Skills:

• Bachelor's degree from a four-year college or university; or equivalent combination of education and experience.

• Compliance background, preferred.

• Knowledge and understanding of regulatory requirements including, but not limited to, RESPA, UDAAP, TILA Reg Z, MAP, TCPA, and CCPA preferred.

• Excellent research, time management and prioritization skills.

• Excellent communication and customer service skills.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.