Medical Assistant Apprenticeship Coordinator

Our Mission

All of us, for each of you, every time.

Our Vision

Together, serving as the trusted regional healthcare partner.

Our Values

Listen~Love~Respect~Excel~Innovate

At Samaritan Healthcare we are dedicated to providing healthcare services to the community that we serve. We are committed to providing the very best work environment for our professionals and the very best care to our patients.

This is a full-time Monday-Friday position.

ESSENTIAL FUNCTIONS

Daily Responsibilities

1. Serve as the primary point of contact for Medical Assistant apprentices, preceptors, and department leaders regarding program expectations, schedules, and progress.

2. Monitor apprentice attendance, on-the-job training (OJT) hours, and related technical instruction (RTI) through the approved apprenticeship tracking system.

3. Communicate regularly with partnering schools and instructors to verify coursework completion, attendance, and academic progress.

4. Maintain accurate documentation of apprentice records, training plans, evaluations, and compliance forms in accordance with WSATC and Samaritan Healthcare standards.

5. Provide day-to-day guidance and support to apprentices regarding program requirements, professional conduct, and performance expectations.

6. Coordinate apprentice job rotations across clinics and departments to ensure well-rounded training and exposure to multiple patient care settings.

7. Respond to inquiries from apprentices, managers, and HR regarding schedules, policies, or program logistics.

Weekly Responsibilities

1. Review weekly progress reports and communicate apprentice status updates to department leadership and HR management.

2. Meet with preceptors, clinical leads, and educators to discuss apprentice progress, performance, and development needs.

3. Prepare and submit weekly or biweekly documentation to the training provider and Washington State Apprenticeship and Training Council as required.

4. Conduct regular apprentice check-ins to support engagement, address concerns, and promote retention.

5. Assist HR and clinic management with the recruitment and selection process for new apprentice cohorts, including screening, interviewing, and onboarding coordination.

6. Coordinate orientation and required compliance training for new apprentices, ensuring completion of all documentation and credentialing requirements.

7. Support planning and facilitation of apprentice evaluations and competency assessments in collaboration with clinical educators.

Program Development & Continuous Improvement

1. Evaluate the effectiveness of the Medical Assistant Apprenticeship Program through metrics such as retention, completion, and post-completion employment outcomes.

2. Recommend program enhancements based on feedback from apprentices, mentors, and clinic management.

3. Maintain up-to-date knowledge of Washington State Apprenticeship and Training Council (WSATC) and Department of Labor standards.

4. Collaborate with HR, Clinical Education, and Department Management to ensure curriculum alignment with Samaritan Healthcare's clinical standards and patient care protocols.

5. Coordinate mentor/preceptor training and support to ensure consistent evaluation and supervision practices.

6. Partner with community colleges, workforce development councils, and regional apprenticeship sponsors to strengthen pipeline opportunities.

7. Promote the apprenticeship program internally and externally through job fairs, community events, and outreach activities.

WORK ENVIRONMENT

The individual in this position reports to the Education Services Director.

EDUCATION & EXPERIENCE

• Education:

a. Certified Medical Assistant with active state certification.

• Experience:

a. Minimum of 2-3 years of experience coordinating healthcare education, apprenticeship, or workforce training programs preferred.

b. Experience with Washington State Apprenticeship and Training Council (WSATC) or Department of Labor registered programs strongly preferred.

c. Prior experience in a clinical or healthcare environment highly desirable.

• Skills/Competencies:

a. Understanding of clinical workflow and Medical Assistant scope of practice in Washington State.

b. Strong organizational, communication, and interpersonal skills with the ability to build rapport with diverse stakeholders.

c. Knowledge of healthcare compliance, confidentiality standards, and documentation procedures.

d. Ability to work independently while maintaining collaboration with multiple departments and external partners.

e. Proficiency in Microsoft Office Suite; experience with HRIS, LMS, or apprenticeship tracking software preferred.

f. Commitment to Samaritan Healthcare's mission, vision, and values in supporting workforce development and patient-centered care.

PHYSICAL REQUIRMENTS

1. Primarily office-based with frequent visits to clinic sites and training locations.

2. Occasional travel to community events, schools, or regional apprenticeship meetings.

3. Ability to sit or stand for extended periods and lift materials up to 25 lbs as needed.

As a Samaritan Healthcare professional, you will be asked to carry out the Mission, Vision, Values, and Strategy of Samaritan Healthcare, personifying service and operational excellence including the creation and maintenance of the best patient, professional, physician, and student experience.