| RANK | ESSENTIAL FUNCTION DESCRIPTION |
| Clinical ResponsibilitiesApproximately 70% | - Using our WOWs, obtain patient vitals, physical stats, and medical history for each patient visit.
- Perform phlebotomy and EKG as needed.
- Execute lab & procedure orders, including completing appropriate forms, collecting and preparing specimens, and conducting point-of-care testing.
- Retrieve laboratory and ancillary test results for review by provider.
- Assist provider with setup of medical procedures, as needed/directed by provider.
- Document all clinical services performed in the EMR accurately and completely.
- Direct patient throughput and flow in the back office, ensuring patients are roomed, examined, and discharged timely and in an organized fashion.
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| Administrative ResponsibilitiesApproximately 10% | - Organize medical supplies at the MA station and in exam rooms, according to company best practice, restocking rooms as needed.
- Ensure the cleanliness and appearance of exam rooms for patients.
- Complete daily procedure checklists.
- Maintain 100% compliance with company trainings and policies.
- Welcome new team members and provide support, as needed.
- Engage in local marketing and marketing events, as needed.
- Respond to and execute on email communications timely.
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| Additional Responsibilities/Cross-TrainingApproximately 20% | - Assist with scribe duties such as:
- Assist providers with diagnostic test ordering.
- Assist providers with basic patient care and setup of medical procedures.
- Under provider guidance, communicate with patients, pharmacies, and labs.
- Document patient follow-up needs, completed forms, and communication notes
- Track completion of non-clinical tasks discussed during the visit (e.g., referrals to outside services, educational materials provided)
- Assist with maintaining accurate and updated charts for compliance and operational efficiency
- Collaborate with clinical staff to streamline documentation processes without recording medical diagnoses or provider assessments
- Assist with Patient Care Coordinator Duties:
- Greet patients upon entering the center.
- Register patients for visits carefully and efficiently.
- Verify patient insurance and collect patient payments accurately.
- Answer and route phone calls, taking and delivering messages as needed.
- Respond to and resolve patient questions and issues, as needed.
- Document patient information in the EMR accurately and completely.
- Direct patient throughput and flow in the waiting area, engaging in patient service recovery, as needed.
- Additional responsibilities as assigned.
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