Medical Assistant III - Gastroenterology

Hugh Chatham Health Gastroenterology

201 W. Main Street

Elkin, NC 28621 

M-Th 8-5

F 8-1

ESSENTIAL JOB FUNCTIONS: 

The following is a summary of the major essential functions of this job.  The incumbent may perform other duties, both major and minor, that are not mentioned below; and specific functions may change from time to time.  

People

• Builds a strong, positive relationship with every customer served, both internal and external
• Works effectively with others to deliver the highest quality care and service on a continuous basis
• Follows HCMH standards of performance at all times

Quality

• Demonstrates skills and knowledge to effectively complete assigned tasks and completes all required education programs
• Delivers safe, accurate and timely patient care that conforms to HCMH standards and departmental goals and main job functions as outlined below
• Maintains patient files, records and other information in preferred order

• Maintains strictest patient confidentiality.

Service

• Works diligently to meet every customer’s needs.
• Greets patients and prepares them for physician examination. Instructs patients in collection of samples and tests.
• Takes patient histories and vital signs.
• Prepares exam and treatment rooms with necessary instruments.
• Gives injections and applies splints and dressings as directed by the physician.
• Prepares and maintains supplies and equipment for treatments, including sterilization.
• Assists physicians in preparing for examination, procedures, minor surgeries and physicals.
• Assists with scheduling of referrals, other tests and treatments.
• Screens telephone calls for referral to nurse or physician.
• May call in medication orders to pharmacy upon approval of physician.
• Maintains clinical and nursing station supplies and equipment.
• Completes audits, environment of care rounding, and reports any abnormal findings immediately.
• Performs laboratory testing as needed when trained and determined to be competent

Finance

• Accomplishes tasks with the minimum expenditure of time, materials and money with service as the guiding principle

• Works productively while on the clock and offers to help others when work is completed

Growth

• Demonstrates the ability to positively and productively respond to change.
• Participates in continuous improvement, offering and or implementing methods to improve care and service.

• Attends required meetings and participates in committees as requested.
• Participates in professional development activities and in-service education opportunities as available.
• Performs related work as required.
• Performs laboratory testing trained, determined to be competent, and supervised by MLT.

QUALIFICATIONS:

The following qualifications, or equivalents, are the minimum requirements of this job:

Education and Formal Training: 

1. High school diploma or equivalent AND Completion of one of the following programs and proof of passing certification/licensure:

• Certified Medical Assistant
• Certified Clinical Medical Assistant
• Registered Medical Assistant
• Emergency Medical Technician or Eligible to sit for the certification exam
• Certification for sterile endoscopy processing

1. BLS certification

Work Experience: 

1 year of experience in health care preferred.

Knowledge, Skills, and Abilities Required: 

Demonstrates a high level of mental and emotional tolerance and even temperament when dealing with ill people; uses tact, sensitivity, sound judgement, and a professional attitude when relating with patients, families, and co-workers at all times.  Actively functions as a patient advocate.  Must have thorough knowledge of medical practice and care to assist in giving patient care.  Knowledge of examination, diagnostic and treatment room procedures.  Knowledge of medical equipment and instruments to administer patient care.  Knowledge of common safety hazards and precautions to establish a safe work environment.  Skill in assisting in a variety of treatments and medications as directed.  Skill in taking vital signs.  Skill in maintaining records and recording test results.  Skill in developing and maintaining department quality assurance.  Skill in establishing and maintaining effective working relationships with patients, co-workers and the public.  Ability to communicate clearly.  Must develop knowledge of current hospital emergency policies and procedures, fire, safety, disaster, and infection control policies.

WORKING CONDITIONS:

Clinical environment with regular exposure to hazardous conditions including blood, bodily fluids, communicable diseases, toxic substances, and medicinal preparations.  There is also limited exposure to hazardous cleaning solutions.

REPRESENTATIVE FUNCTIONS                                                                                             % OF TIME

Patient Care &     Interaction with health team providers                                                                       85%

Documentation/Charting/Secretarial                                                                                                        10%

Other                                                                                                                                                         5%

COMPLIANCE:

Observe all patient privacy and confidentiality rules.

Document patient information accurately.

Observe universal precautions.

Maintain secure workstation to ensure protection of patient information.

Report any compliance violations.