Medical Assistant Supervisor

The Medical Assistant Services Supervisor has responsibility for the supervision and daily operations of the Care Resource Midtown facility; This includes providing support to the Sr. Medical Care Services Manager as needed in the supervision of non-licensed personnel. Provide ongoing Quality Improvement monitoring and ensure safe patient care to the clinic patients and ensure office staff are competent to perform patient care. The Medical Care Services Supervisor directs staff in following established policies and procedures, coordinates patient flow between front and back-office personnel, functions as a liaison for the medical staff and the Sr. Medical Care Services Manager.

ESSENTIAL JOB RESPONSIBILITIES

Management/Leadership

Understand and participate in the interview, training, development and supervision of staff which includes work allocation and problem resolution.

Provide training, guidance and direction to staff, which ensures staff perform duties efficiently, timely, and knowledgeably.

Foster a positive and supportive work environment by promoting the Health Center's 3 C's of Service: Compassion, Competency, and Commitment.

Coordinate and participate in staff meetings and educational activities.

Manage relationships with vendors, clearinghouses, payers, and ensuring ongoing successful relationships.

Oversee daily operations and ensure progress towards departmental goals.

Communicate updated policies and procedures to staff.

Ensures adequate staffing to support timely patient visits.

Maintain open and effective communication with all staff levels.

Post assignments and schedule for clinic.

Review and authorize payroll and time-off requests as needed.

Ensure established inventory standards for all supplies and equipment.

Resolve operational and personnel issues effectively.

Ensure a safe environment for patients and staff.

Respond to and resolve patient complaints.

Assist SR. Medical Care Services Manager with staff selection, promotion, and performance counseling in accordance to CR policies.

Administrative

Oversee charges capture and accuracy, including HEDIS and UDS reporting.

Works closely with Sr. Medical Care Services Manager, Director of Revenue Cycle and Medical Director(s) to achieve the goal of timely, accurate and complete claims submission.

Address escalated questions from clients/patients, staff and insurance companies.

Oversee resolution of client/patient billing complaints and the client/patient statement process.

Evaluate client/patient financial status. and establish payment plans as needed.

Ensure payments are submitted via BRINKS daily.

Assist with collecting on delinquent accounts and monitor payment compliance.

Attend internal/external meetings as required.

Quality Assurance/Compliance

Ensure confidentiality of patient, employee, and organizational information in compliance with HIPAA and internal policies.

Prepare for and participate in inspections as required by regulatory agencies.

Conduct Quality Assurance and record reviews for the medical program.

Develop and distribute Standard Operating Procedures (SOP) for new protocols and procedures.

Mediate disputes involving clients, patients, staff, and visitors.

Prepare credentialing and recredentialing for providers.

Support planning and implementation of performance improvement plans related to Joint Commission ACHA and HRSA standard.

Provide ongoing training to staff to ensure compliance with safety and quality care standards.

Culture of Service: 3 C's

Compassion

Greet all customers (i.e. patient, client, staff, vendor) with courtesy, eye contact, and appropriate tone and body language

Listen attentively and provide appropriate options or resolutions to all customers (i.e. patient, client, staff, vendor).

Competency

Deliver services in accordance to established protocols and seek assistance when needed to ensure quality service.

Commitment

Take initiative and anticipate internal or external customer needs by engaging them in the process and following up as needed

Prioritize customers (i.e. patient, client, staff, vendor) requests to ensure prompt and effective responses are provided

Safety

Practice and ensure proper hand washing per CDC guidelines.

Understand and fulfill assigned roles in emergency codes system and the Continuity of Operations Plan (COOP).

Other

Participate in health center developmental activities as requested.

Perform other duties and special projects as assigned.

JOB SPECIFICATIONS

Education:

Associate Degree in Nursing is required. Bachelor's degree in nursing or related field preferred.

Training and Experience:

Three (3) years of medical assistant experience in private practice

License and certifications:

LPN licensed.

Job Knowledge and Skills:

Proficiency in Microsoft Office (Outlook, Word, Access, Excel), Provide Enterprise, NextGen EMR.

Strong organizational, communication, and teamwork skills.

Effective problem-solving and decision-making abilities.

Ability to work with multicultural and diverse population.

Demonstrated understanding of clinical workflows, medical terminology, patient care protocols, and regulatory standards (e.g., Joint Commission, HRSA, HIPAA). Ability to support clinical staff in delivering safe, high-quality care.