Medical Director, Family Medicine

JOB SUMMARY:

The Medical Director for Family Medicine at MAHEC will provide clinical leadership and oversight for the Family Medicine Clinics, which includes an accredited Family Medicine Residency Program. This role ensures high-quality, patient-centered care while supporting an environment of academic excellence, innovation, and continuous improvement. The medical director works in collaborative partnership with administrative and educational leaders in activities related to the delivery of medical care for all clinical sites of Family Medicine.

Areas of primary responsibility include partnering to deliver an optimal environment for academic, Quality Improvement (QI), and clinic operations; ensuring accountability for provider productivity while also maintaining a positive provider experience; promoting an active and engaged educational environment for residents, medical students, and other learners; collaborating with the Clinical leadership team to promote a high standard of patient care; and communicating effectively with all clinical leaders to deliver quality care throughout the department.

SPECIFIC RESPONSIBILITIES:

• Monitoring and promoting productivity at all Family Medicine clinical sites
• Lab supervision
• Xray/DEXA/retinal photo medical oversight
• Clinic workflow development and modification
• Support electronic health record optimization
• Lead of all quality-of-care initiatives and support quality improvement projects
• Patient satisfaction - experience monitoring and improvement
• Near-miss/Incident report follow-up
• Satellite practice support
• Orientation of new residents, faculty and APP's
• Committee participation such as infection control, QILT, Community Resources, etc. as needed.
• Attend departmental, service Line and organizational leadership meetings
• Auditing review and support of coding education for clinicians
• Patient Complaints/case review related to quality of medical care
• Department Liaison- Dental, Referral and HIM, Pharmacy, IM
• Clinical and triage protocols
• Participate in and support integration of teaching activities for residents and medical students at the Family Health Centers.
• Demonstrate a strong commitment to clinical practice of family medicine and interprofessional collaboration.
• Maintain a panel of continuity patients with regularly scheduled patient care time at the Family Health Center.
• Support team-based care at all Family Medicine clinical sites
• Support integration of care management and population health strategies at Family Medicine sites
• Lead departmental Clinical Meeting monthly for clinicians and staff.

This role description is a general description of the essential job functions. It is not intended to describe all the duties the Medical Director may perform.

LEADERSHIP COMPETENCIES:

Leadership Presence- Displays poise, confidence (without arrogance), and authenticity. Commands respect from colleagues.

Effective Communication- Seeks to understand others' points of view. Fosters open communication/ dialogue and does not intimidate. Communicates clearly and convincingly, keeping the audience engaged, and tailoring message to audience. Speaks and writes clearly and concisely. Encourages others to express their views, even unpopular ones. Keeps people up to date with information.

Engagement- Creates a climate in which others want to do their best and feel personally invested. Engages in shared decision‐making and invites input from team members. Conveys trust in people's competence to do their jobs and recognizes great performance. Trusts others by delegating responsibilities and allowing appropriate autonomy. Avoids micromanaging and promotes others to take initiative.

Change Leadership- Successfully leads strategic change to meet organization goals. Manages personal response to change to comfortably handle risk and uncertainty. Effectively leads team through transitions associated with changing environment. Provides team members with appropriate support and resources to maintain ongoing delivery of high quality services.

Planning and Organizing- Effectively organizes and plans work according to organizational needs by defining objectives and anticipating needs and priorities. Efficiently manages own time and the time of others and effectively handles multiple demands and competing deadlines. Identifies goals, develops plans, estimates time frames and monitors progress. Works swiftly toward implementation.

Quest for Quality and Process Improvement- Drives continuous improvements. Works with team to Identify ways to streamline and improve efficiency of work and service delivery. Ensures that defined processes, quality standards, and best practices are adopted swiftly and updated regularly.

ORGANIZATIONAL COMPETENCIES:

• Communication Skills

Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient's family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties, especially in complex and difficult situations, to ultimately provide the best care possible to our patients and their families.

• Decision Making

Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills, critical thinking skills, confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time.

• HealthCare Knowledge

Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriate. This also includes keeping up with your licensure and yearly training requirements within your area expertise along with MAHEC's organizational training. Finally, the ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate.

• Interpersonal Skills

Showing the ability to meet difficult situations with grace, professionalism, and understanding. Within your area of expertise, showing respect and showing empathy where appropriate with your colleagues, patients, and their family at all times, even when its most difficult to do so. This is done, in part, by effective listening, being your authentic self, showing responsibility and dependability, and being patient with others.

• Organizational Values

Adherence to MAHEC's founding principles and incorporating them every day. This includes, among others, having integrity and accountability, reverence for other cultures and equitable practices, ability to manage change, and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to do the best for each other and gives personal ownership towards the goal of helping people in their time of need.

• Problem Solving

Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come to an appropriate resolution for a given issue. This helps to drive continuous improvement by thinking through where we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying those new ideas to affect positive change.

SPECIFIED SKILLS

• COMPUTER

• Excellent skills in Microsoft Office including Word, Excel, PowerPoint, and database applications required.

• Experience using Electronic Medical Records.

• FOREIGN LANGUAGE

• Spanish speaking skills preferred.

PHYSICAL DEMANDS

• Light- Moderate energy level: Lift and carry 25 - 35 lbs, Push/Pull 50 - 100 lbs (empty bed, stretcher, etc.).
• Occasional (0 - 33% of Workday).

SUPERVISORY RESPONSIBILITIES:

• Advanced Practice Providers

EDUCATION AND EXPERIENCE

• MINIMUM QUALIFICATIONS:

• Completion of a Family Medicine Residency Program.

• Three (3) years of combined clinical, educational and administrative experience.

• PREFERRED QUALIFICATIONS:

REQUIRED LICENSES:

• Licensure to practice medicine in North Carolina.
• Certification by the American Board of Family Physicians
• Appointment in good standing to the medical staff of Mission Health System.

SCHEDULE:

Regular attendance on-site is an essential function of this position. Typical business hours are Monday- Friday, 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend, holiday, or evening coverage is occasionally required. Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader.

At MAHEC, we strive to equip all team members with Total Rewards (pay + benefits) to honor their service, support their health, manage their financial security, build their career, and thrive.

All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption.

MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer.

MAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC.

If you are interested in this role, and you have related experience and qualifications, we encourage you to apply or reach out to AskTalent@mahec.net for support in your job search process. You could be the talent we are seeking for this or other opportunities.