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Medical Front Desk Representative
CbRockville, Maryland
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Job Description
Benefits:
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Health insurance
- Paid time off
About Cervello-Wellness
Cervello-Wellness is an integrative mental health and wellness clinic located in the heart of Rockville, Maryland. We specialize in compassionate, evidence-based care for individuals seeking support with ADHD, anxiety, depression, trauma, and neurodevelopmental conditions. Our team includes psychiatric professionals, therapists, and wellness providers dedicated to whole-person healing.
We are seeking a Medical Front Desk Representative to join our warm and mission-driven team. If you're passionate about mental wellness and enjoy creating a welcoming space for clients, this role is for you.
Key Responsibilities
- Greet and check in clients with empathy and professionalism
- Answer incoming phone calls and route messages appropriately
- Schedule, confirm, and manage appointments using electronic medical records (EMR)
- Verify client insurance, obtain authorizations, and explain benefits when needed
- Collect copayments and reconcile daily financial reports
- Assist clients with completing intake forms and paperwork
- Maintain confidentiality and compliance with HIPAA regulations
- Support providers with administrative tasks and internal communication
Qualifications
- High school diploma or GED required; associate’s or bachelor’s degree a plus
- 1+ years of front desk or administrative experience in a healthcare setting preferred
- Familiarity with EMR systems is a plus
- Strong customer service skills with a warm, calm demeanor
- Excellent organizational and multitasking abilities
- Commitment to client privacy, discretion, and professional ethics
- Bilingual (Spanish or other language) is a plus
What We Offer
- Competitive hourly pay based on experience
- Paid time off and observed holidays
- Opportunities for training and professional growth
- Calm, supportive, and inclusive work environment
- The chance to be part of a growing practice making an impact on mental health
Compensation: $21.00 - $23.00 per hour
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.