Medical Mail/Billing Clerk

The Medical Mail & Billing Clerk  is responsible for the timely processing of all incoming and outgoing medical correspondence, including patient statements, insurance claims, and EOBs. You will ensure that every piece of mail is accurately digitized, categorized, and routed to the billing team to prevent delays in payment and patient care.

Key Responsibilities

Universal Mail Management

• Centralized Processing: Serve as the primary point of contact for all incoming and outgoing shipments (USPS, FedEx, UPS, and DHL).
• Company-Wide Distribution: Sort and deliver non-medical mail to appropriate departments such as HR, Legal, Executive Leadership, and Marketing.

Revenue Cycle Mail Support

• Billing Correspondence: Identify and prioritize time-sensitive documents such as Insurance Denials, Appeals, and Authorizations.

• Payment Processing: Securely handle incoming patient checks and Insurance Remittance Advices, ensuring they are delivered to the appropriate department.

Digital Document Management

• Scanning & Indexing: Convert physical mail and billing documents into high-resolution digital files.

• Quality Control: Audit scanned images to ensure legibility, as poor scans can lead to billing rejections.

HIPAA Compliance & Security

• PHI Protection: Strictly adhere to HIPAA regulations when handling Protected Health Information (PHI) to ensure patient confidentiality.

• Secure Shredding: Manage the lifecycle of physical documents, ensuring that sensitive paper records are stored securely and destroyed according to record retention policies.

• Authorized Access: Ensure digital files are only shared via secure, encrypted internal channels.

Professional Qualifications

• Experience: 1-2+ years in a medical office, health insurance, or medical billing environment.

• Medical Terminology: Basic understanding of medical billing terms (EOB, CPT codes, ICD-10, Payor IDs) is highly preferred.

• Software Skills: Proficiency in Google Workspace/MS Office and experience with EHR/EMR systems (e.g., Epic, Athenahealth, eClinicalWorks).

• Reliability: Since billing cycles depend on daily mail, consistent attendance and a valid driver’s license for mail pickup are required.

Travel: Must be willing to travel to pick up mail in different locations. Valid driver's license and reliable vehicle required

Pay & Benefits: 

• $20 - 28 an hour Depending on Experience
• Medical, Vision, and Dental 
• 401 K match

Skilled Wound Care will ask all candidates to perform pre-employment confidential DiSC testing and appropriate relevant skills testing prior to hiring.

Skilled Wound Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability or genetic information.

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