Medical Office Assistant

Headquartered in Phoenix, IMS Care Center is a team of 500 employees and a physician-led organization united through its providers’ commitment to high-quality innovative health care. Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow.

IMS Care Center is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Medical Office Assistant in our Cardiology Clinic, Avondale. The Medical Office Assistant is responsible for answering a high volume of incoming calls and the scheduling and confirming of appointments. This position may also be responsible for logging new patient’s incoming referrals, and assisting the front office with work related to the support needs of the medical practice.

Responsibilities:

• Prepares patient for exam and treatment by taking and recording vital signs, symptoms and other necessary measurements and recording chief complaint; documents pain scores as appropriate and charts in electronic medical record accurately and efficiently.  Report’s condition of patient which may be indicative of change in the patient's condition to the clinician. Assists providers with exams and minor in office procedures and acts as chaperone as needed
• Performs a variety of office-based testing and treatments related to patient care under the supervision of a clinician, including but not limited to injections, aspirations, and other procedures as needed. May administer medications in accordance with established policies and procedures or as directed.  Use universal sterile techniques and personal protective equipment as always needed to ensure compliance with OSHA regulations
• Coordinates and manages patient care including pre-certifications, referrals, authorizations, prescriptions and scheduling of patients for clinic, hospital and other ancillary medical treatments and tests.  Responsible for communicating test results, patient instruction regarding durable medical equipment and home exercise programs to patients, where directed. Acts as a resource to clinical and non-clinical staff to provide optimal patient care
• Provides clerical support with patient/client notification and documentation, to include but not limited to complete medical records including labs, authorizations, X-Rays, hospital records and any previous care pertaining to each patient visit.  Provides complete and accurate information necessary for billing related to the patient encounter in a timely fashion. Other duties to include scheduling follow up appointments with patients
• Maintains a clean, functional environment including cleaning and disinfection of equipment, exam rooms and storage areas.  Disinfects equipment and instruments using appropriate solutions following sterilization procedures.  Follows manufacturer's recommendations and OSHA guidelines in handling hazardous substances.  Performs basic maintenance of equipment and coordinates needed maintenance for prompt repairs
• Orders supplies and stocks patient care areas. Monitor’s inventory including medication and injectables, i.e., expired medications/equipment, recalls and patient tracking
• Keeps in communication with the front office to aid in patient flow. Responsible for prioritization of patient flow through clinical process
• Front Office Duties when necessary and include
  • Answering patient calls and directing them to the appropriate department or 
  • Scheduling and re-scheduling patient 
  • Ensure all pertinent information from the patient is registered
  • Send letters to patients and/or referring provider when unable to contact them
  • Verify eligibility for all appointments
  • Sort referrals according to each referral coordinator
  • Coordinate with other MAs to ensure great service of patients
  • Collect and/or verify patient demographic information when checking them in

Requirements:

• Front Office experience in a clinic setting preferred
•  Experience with office medical procedures and treatments and knowledge of insurance, managed care operations, EMR and scheduling software
• Requires exceptional interpersonal and communication skills. Ability to interact with people from different backgrounds and cultures
• Requires the ability to manage multiple changing priorities in an effective and organized manner
• Must have knowledge of and always follow HIPAA guidelines and secure Protected Health Information
• The ability to work in a constant state of alertness and in a safe
• Computer skills that support efficient usage of systems
• Desire to deliver the best quality customer service
• Professional demeanor when working with patients face-to-face or over the phone
• Contributes to team effort by accomplishing related job responsibilities
• Must be bilingual
• Perform other duties as assigned  

Education

• High School Diploma or GED 

Compensation:

• Medical, Dental, and Vision benefits
• 401k match available
• Paid Time Off

Joining IMS Care Center is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. Our hope is that each day you’ll uncover a new reason to love what you do. If this sounds like the workplace for you, apply now!

You can look forward to a generous compensation package including medical, dental, vision, short-term and long-term disability, life insurance, paid time off and a very lucrative 401K plan.

*IMS is a tobacco-free work environment

IMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.