Medical Office Manager

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Job Type

Full-time

Description

The Medical Office Manager oversees clerical duties and a busy waiting room for the Health and Counseling Center at Keuka College. This position requires well-developed office management skills with an emphasis on all Google and Microsoft platforms. Additional aspects of this position include working with multiple supervisors, healthcare providers, counselors, and students ensuring strict confidentiality practices.

Essential Responsibilities:

• Coordinate daily operations of the Health and Counseling Center while maintaining a professional workplace.
• Schedule and coordinate appointments for all full and part-time health and counseling professionals, interns, and field period students, to optimize student satisfaction and facility efficiency.
• Create and update student electronic and other health records for all Keuka College students within PyraMED system.
• Provide telephone and clerical assistance such as typing, proofreading, creating forms and documents, filing, photocopying, and faxing for all health and counseling staff.
• Work with health insurance companies to ensure prior authorization for certain student health visits.
• Work with PRL and Finger Lakes Health representatives to correct coding questions with the providers on student bills.
• Understand EHR Medent and work with FLH to ensure accurate medical billing.
• Access NYSIIS (New York State Immunization Information System) for verification of NYS student immunization records. Enter all data into the EHR for compliance.
• Manage office and interactions with students to ensure confidentiality of information and protection of sensitive issues for health and counseling. Ensure compliance with HIPAA and FERPA under all circumstances, including but not limited to verbal, written and electronic communication.
• Triage crisis situations, when necessary, per counseling protocol.
• Support the Director of the Health and Counseling Center with completion of health forms including student follow-up for missing information and PyraMED preparation for clearance.
• Assist in sports clearance process including preparation of athletic information for clearance and documentation of completion for Athletic Trainers.
• Maintain student database in PyraMED, SLATE and other relevant systems regarding student health and immunization records. Provide information to students when needed through secure messaging in their health portal.
• Assist in promoting Health and Counseling services and programming to the campus community.
• Participate in college-wide staff development opportunities.
• Responsible for ensuring that assigned tasks are completed in compliance with various institutional and regulatory requirements, including tasks assigned by the Director of the Health and Counseling Center.
• Manage the Mind Spa setup and turn down each day as well as the appointment calendar. Notify housekeeping of any cleaning requirements above the weekly schedule.
• Responsible for ordering supplies for the Health and Counseling Center while working with the Director and other campus personnel to maintain a responsible budget.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Some evening and weekend hours are required.
• Occasional lifting up to 25 pounds.

Employee Benefits Overview

• Comprehensive Medical, Dental and Vision Coverage
• Financial assistance for educational expenses, enabling professional growth and development.
• Protection for you and your loved ones with employer-sponsored life insurance coverage.
• Generous paid time off includes holidays and sick leave to ensure work-life balance.
• Retirement benefits eligible on the 1st day of employment and matching contributions after 6 months of employment
• Access to confidential counseling and support services for mental health and personal matters through the Employee Assistance Program

Requirements

• Associate degree required; Bachelors preferred.
• 3-5 years' experience as an office assistant; Experience in a health-related office preferred.
• Working knowledge of computers with emphasis on Microsoft and Google platforms
• Experience with Medent and other EHR systems is helpful.
• Ability to work with more than one supervisor.
• Ability to effectively communicate both verbally and in writing.
• Excellent interpersonal and communication skills are essential for dealing with college students as well as the public, on the telephone, electronically and in person
• Ability to be sensitive to and respond to needs/concerns of students, faculty, college staff, administration, and the public.
• Ability to work under pressure with a high tolerance for interruptions, and the ability to work with diverse groups of people.

Preferred Qualifications:

• Experience with medical billing and credentialing of providers.

Work with Purpose at Keuka College

Keuka College, founded in 1890, is a liberal arts-based, private college located in the heart of New York's beautiful Finger Lakes. Our picturesque lakeside campus is more than just a place to work - it's a vibrant, close-knit environment where collaboration, innovation, and personal growth are valued as much as academic excellence.

Why Keuka College?

Mission-Driven: Join us in empowering students to lead, serve, and succeed. Our founder Dr. George Harvey Ball's mission to "bring strength to our nation and help humanity" is still at the heart of what we do.

Experiential Learning: Our immersive approach to education means you'll work in an environment that values hands-on experience and innovation.

Core Values:

• Create a Strong Sense of Community: Foster a caring, respectful, and diverse environment, emphasizing integrity, leadership, and personal connections.
• Prioritize the Success of Each and Every Student: Focus on student achievement through innovative education, holistic support, and experiential learning.
• Make Thoughtful Use of Resources, Including Ourselves: Collaborate efficiently to maximize resources and empower leadership while maintaining a balanced, goal-oriented environment.
• Engage with Curiosity: Embrace questions, innovation, and lifelong learning with an open and positive mindset.
• Open Doors to Opportunities: Promote equality and provide accessible programs that help individuals achieve their full potential.

Professional Growth: We support your development through training, leadership programs, and a commitment to helping you succeed.

Work-Life Balance: Flexible schedules, wellness programs, and a focus on your well-being allow you to thrive at work and at home.

Welcoming Community: We embrace a sense of belonging and create an environment where everyone feels at home.

About the Community

Keuka Park, NY, offers stunning lakeside living and is nestled along the shores of Keuka Lake. Known for its vineyards and scenic outdoor adventures, the area offers everything from hiking and fishing to wine tasting. The nearby village of Penn Yan, less than 10 minutes away, is celebrated for its small-town charm, offering parks, shops, cafes, and plenty of local attractions. Life in the Keuka region moves at a relaxed pace, giving you the opportunity to enjoy the natural beauty and simple joys of lakeside living.

Join Us and Make a Difference

If you're looking for meaningful work in a community that values your contributions, explore career opportunities at Keuka College and be part of something "small on purpose".

Salary Description

$22.00 to $23.00 per hour