Medical Patient Services Representative

Columbus Oncology is looking for a full-time Medical Patient Services Representative to join our team! This position would primarily be located at 300 Polaris Pkway #330, Westerville, Ohio 43082. Why work for us?

• Our culture is unique. We work every day to promote a culture that is positive, supportive and patient-centered.  
• We offer our employees a competitive wage, benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a generous PTO program, and a 401k profit-sharing plan. 
• Our focus is to serve our patients by delivering quality, hematology and oncology services in a community-based setting.
• We ensure our patients are supported every step of the way, and this starts at the front desk, continues through our clinics, and extends to our back-office operations.

• Verify insurance coverage and explain benefits, deductibles, coinsurance and out of pocket maximums.
• Provide patients with detailed cost estimates for treatment.
• Identify and search for drug manufacturer financial assistance programs.
• Collect and post account payments, and reconcile daily payments.
• Meet with patients in person or over the phone to discuss account balances, set up payment plans, changes with insurance and billing questions.

• Must have at least two years of experience in medical billing, or patient financial services.
• Have the ability to learn our technology platforms, which include NextGen, Phreesia and AssistPoint.
• Strong understanding of health insurance plans, including payer types, out of pocket responsibility.
• An understanding of EOBs (explanation of benefits) and billing statements.
• Knowledge of financial programs such as drug assistance programs, manufacturer copay programs, and foundations.
• Ability to communicate financial information clearly and compassionately to patients and families.

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