Medical Receptionist-Pt-Urgent Care/Family Medicine-Eagle Mountain
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Overview
Job Description
At Revere Health, we believe there is a better path to healing and healthcare maintenance, and we're working on this mission-one patient at a time. We're a national leader in a movement called value-base care which aims to improve treatment outcomes and keep costs down. Our internal culture is one that promotes respect and consistently recognizes the impact that individual employees have on the mission of the organization.
Position Summary: The Front Desk Receptionist serves as the first point of contact for patients and plays a vital role in creating a welcoming and professional environment. This position requires exceptional customer service skills, strong organizational abilities, flexibility, and the ability to multitask effectively while working closely with patients, physicians, and staff.
Essential Job Functions:
Greet patients upon arrival and serve as a central presence at the front desk
Answer incoming phone calls, take messages, transfer calls, and make outbound calls to patients as needed
Schedule patient appointments and create new patient accounts
Enter, update, and maintain accurate patient information within the electronic medical record system
Create and manage tasks related to patient questions or concerns, collaborating closely with physicians and clinical staff
Assist with prior authorizations and communicate with insurance companies
Identify and resolve minor patient billing questions or concerns
Collect co-payments and verify insurance information
Provide clear explanations of clinic processes and procedures to patients
Maintain a clean and organized waiting room and front desk area
Work collaboratively with the healthcare team to enhance the overall patient experience
Perform additional duties as assigned
Qualifications: Prior front desk experience required; medical front desk experience preferred Excellent verbal and written communication skills Strong multitasking and organizational abilities Comfortable working with people, phones, and computer systems Positive, professional demeanor with a strong customer service focus Self-motivated, dependable, and able to work independently and as part of a team
Hours: Clinic hours: Monday-Saturday, 8:00 AM-8:00 PM Shifts vary including evenings and rotating Saturdays required for Urgent Care coverage
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