Medical Records Call Center Representative - TGH Imaging CMR Medical Records

Summary

This position is responsible for maintaining patient records, responds to all requests for medical

records and performs other clerical duties in the office.

Essential Duties and Responsibilities include the following. Other duties may be assigned

as needed.

• Assembles patient's radiology reports and records for delivery.
• Check to make sure that the documents are complete and correctly attached and

sent to the proper referring or ordering physician.

• Prepares documents for patient pick-up at our locations or for delivery to

referring physician offices.

• Seeks resolution for problems such as searching for missing x-rays/images, CDs

and files.

• Takes incoming calls and requests via phone for processing.
• Function in a team environment and assist other team members when needed.
• All other duties as assigned.

Education / Experience / Knowledge

• High school graduate or GED preferred.
• Minimum of one-year work experience, preferably in a medical office or hospital

setting.

• Knowledge of medical terminology desirable.
• 1-year work experience, preferably in a medical office setting.
• Must have great computer and telephone skills and etiquette.
• Knowledge of radiology filing system.
• Knowledge of customer service concepts and clinic policies including safety,

privacy, security and HIPAA regulations.

• Knowledge of grammar, and spelling to type patient information.

Skills / Abilities

• Skill in answering the telephone in a pleasant and helpful manner and using a

multi-line telephone system.

• Skill in using computer and medical records software.
• Skill in completing job in a timely manner.
• Ability to communicate clearly in person and over the phone to

establish/maintain cooperative relationships with patients, families, physicians

and other staff members.

• Ability to read, understand, and follow oral and written instructions.
• Ability to alphabetize and put information (materials, forms, etc.) into

chronological order.

• Ability to analyze medical records for completeness and accuracy, paying

attention to detail.

• Ability to multi-task