Medical Support Assistant (Medical Receptionist)

OverviewAnsible Government Solutions, LLC (Ansible) is currently recruiting Medical Support Assistants (Medical Receptionist) to support the Montana VA Health Care System, locations including -

• Fort Harrison VAMC – 3687 Veterans Drive, Fort Harrison, MT 59636 
• Helena POM (non-clinical) – 2869 N Montana Ave, Helena, MT 59601 
• Helena VA Sleep Center – 2271 Deerfield Ln, Helena, MT 59601 

Working hours are Mon-Fri, 8am-4:30pm (8-hour shifts within this window). If you accept employment with Ansible, you must also acknowledge that any assigned schedule is subject to change at the direction of either Ansible or its customers. Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers’ success as if it is their own.Responsibilities

• Scheduling and coordinating appointments per VHA Directives 1230 and 1232
• Using VA systems: VistA, CPRS, CTM, HSRM, PPMS, EPSI, Cisco Call Center, etc.
• Validating and updating patient demographic information
• Processing community care consults and integrating records into CPRS/VistA
• Answering and responding to phone calls professionally and promptly
• Performing appointment tracking, pre/post appointment contacts
• Providing customer service to patients, families, VA staff, and providers
• Supporting patient aligned care teams and VetLink check-in systems
• Monitoring and resolving scheduling issues and patient communications
• Ensuring compliance with VA scheduling policies and performance standards
• Participating in team huddles and maintaining efficient workflow
• Handling correspondence and updating no-shows and clinic status
• Completing mandatory scheduling and compliance training
• Maintaining privacy, HIPAA, and IT security standards
• Participating in quality assurance and performance monitoring

Qualifications

• Citizen of the United States of America.
• High school diploma or GED.
• Ability to speak clearly, hear and write English.
• Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 50 wpm with minimum errors.
• No health restrictions affecting job performance.
• Basic medical terminology
• Minimum 6 months of customer service experience.
• No sponsorship available 

All candidates must be able to:

• Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift
• Lift up to 50 lbs from floor to waist
• Lift up to 20 lbs
• Carry up to 40 lbs a reasonable distance
• Push/pull with 30 lbs of force

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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