Member Relations Coordinator

The Boulder ChamberBoulder, CO

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Job Description

For more than 120 years as the Boulder Valley’s flagship business association, the Boulder Chamber, has been building community through business. The Chamber's economic vitality, advocacy, and member services support programs that help our 1,300 + member businesses thrive.You would be working alongside the Boulder Chamber’s team that lives out our values and leads the Chamber’s ambitious goals that include enhancing the Economic Vitality of Boulder and continuing efforts to make Boulder the best place to live and work.

Job Title	Member Relations Coordinator
Reports To	Associate Vice President of Investor Strategy
FLSA	Full-Time Non-Exempt Hourly
Function	The Boulder Chamber is hiring a detail-oriented, systems-savvy coordinator to elevate our member engagement and operational performance. This role drives the integrity of our CRM, ensures timely and accurate billing communications, and transforms member data into actionable insights that inform strategy and deepen relationships.As a key contributor to the Member Relations team, you’ll help ensure every member sees—and feels—the value of their investment. Your work will directly support retention, satisfaction, and the Chamber’s mission to build a strong community by supporting local for-profit and non-profit businesses, advocating for a strong business environment, and sustaining economic vitality.
Responsibilities	Billing and Member Outreach Process membership billing, renewals, and payment tracking with precision. Conduct outreach to members with past-due accounts, ensuring respectful and solution-oriented communication. Respond to member record update requests and troubleshoot issues with our CRM Heavy Data Entry and Record Maintenance Enter, update, and verify large volumes of member data across multiple systems. Maintain clean, consistent records to support reporting accuracy and member communications. Audit membership data regularly to ensure integrity and accuracy. Reporting & Analytics Run and interpret membership reports to support internal teams and strategic initiatives. Identify trends in member engagement, retention, and billing performance. Collaborate with Data Analyst and staff to translate data into actionable outreach strategies. Technology & Engagement Solutions Use digital tools and platforms to improve member experience and streamline operations.
Education	Bachelor’s degree or equivalent combination of training, education, or relevant professional/volunteer experience.
Experience	2+ years of experience in membership support, billing, customer service, data entry and/or analysis preferred but not required.
Skills and Abilities	Detail Oriented - Meticulous attention to detail with a high tolerance for repetitive data tasks.Analytical Thinking - Excellent ability to spot patterns, areas of opportunity and inconsistencies.Technologically Proficient – Excels at navigating CRM databases, spreadsheets and reporting dashboards.Time Management – Navigate high-volume workflows with precision, balancing urgency and accuracy under tight timelines.Customer Service – Delivers high-quality support to internal teams and external members with clarity, empathy, and professionalism.Communication – Delivers clear, concise communication in both written and verbal formats.Independent – Operate autonomously while staying closely aligned with team objectives and the Chamber’s civic purpose.Data Privacy - Maintains data integrity while safeguarding confidential information across systems and workflows.Collaborates effectively with others and actively supports the Boulder Chamber’s priorities around diversity, equity, inclusion, and belonging Demonstrates strong interpersonal, customer service, and communication skills. Works well independently and as part of a collaborative team. Bilingual/bicultural applicants strongly encouraged. Fluency in additional languages is a plus. Must be comfortable using technology and learning new systems Proficient in Microsoft office products. Experience in Airtable preferred. Proficient or willing to become proficient in various database, contact management, event management, customer support and content management software and systems used by the Boulder Chamber. Works efficiently and effectively, with adaptability in a fast-paced environment Strong organizational and prioritization skills. Takes ownership of work and follows through on commitments. Strong Attention to detail and commitment to quality. Motivated by impact and shared success.
Working Conditions	Position requires professionalism in appearance and actions. Hybrid Schedule is in the office at a minimum of 3 days a week.
Typical Physical Demands	Operate normal business office equipment. Must be able to travel efficiently to off-site meeting locations throughout the Boulder area. Must be able to lift up to 50 pounds.
Compensation	$45k-$55K
Benefits	Strong employer subsidized Medical, Dental and Vision insurance, LTD, STD, PFMLA, generous paid vacation, holidays & Other, 401K matching, Transportation benefits (EcoPass, BCycle membership), Technology Reimbursement, and more

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