Member Services Representative
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Job Description
- Great facilities with functional training areas, premier strength equipment, top-of-the-line cardio equipment and more
- Complimentary CPR/AED Re-certifications
- Benefits including group health insurance, disability insurance, life insurance, time-off benefits like vacation and holidays, and others. Must maintain full time status.
- Complimentary Crunch gym membership
- Discounts on services, products, and much more!
- Greet all members & guests with a smile and wish them well as they exit the club.
- Check in all members and guests in accordance with company procedures.
- Facilitate any messages on club software at member check-in.
- Answer phones in courteous, helpful, professional manner.
- Communicate special events to members and guests.
- Maintain an atmosphere which makes members feel welcome.
- Facilitate all member requests or forward to a manager.
- Maintain professional disposition at all times.
- Understand and follow all policies, procedures and standards.
- Sell retail products (if sold at the front desk).
- Schedule member service needs
- Assist in retail, childcare, etc. desks/areas as needed.
- Facilitate payment of member services in accordance with company procedures.
- Know club facility, services, and schedules.
- Maintain a clean and organized work area.
- Assist in all projects as delegated by club management.
- Above position may report to Operations Manager where applicable.
- Follow all policies and procedures in Employee Handbook.
- Above description may be subject to change or alteration at any time.
- Fluent in English
- Proficient reading and writing skills
- Good communication skills
- Strong customer service skills
- 18+ years of age
- Experience in a fast-paced environment
- Multitasking skills
- High energy and patience required
- Open availability
Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team.
Looking to combine work, fitness and fun? Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.
Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage® bed, and an extensive schedule of Crunch’s signature classes including Zumba®, BodyWeb with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.
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Submit 10x as many applications with less effort than one manual application.