Mid-Market Customer Success Manager

Mid-Market Customer Success Manager 

Location: Rapid City SD (In-Office)

Spark Notes:

You will own a $2M plus mid-market portfolio and lead customers beyond onboarding into measurable long-term success with Property Meld. You are their trusted advisor, their strategic partner, and the person who grows their revenue impact by unlocking added features and deeper platform value.

This is not a reactive role. You will run point on account health, lead high-impact Maintenance Ops Reviews, prevent churn before it starts, and drive meaningful upsell conversations that transform how customers run maintenance operations.

What You Will Do

• Own a $2M plus ARR portfolio: Protect renewals, mitigate churn, and expand revenue with intent.
• Lead strategic Maintenance Ops Reviews: Show customers where they win, where inefficiencies cost them money, and how they can do more with Property Meld.
• Partner across the lifecycle: Collaborate with our Onboarding Manager and Enablement Specialists to ensure every account achieves maximum value post-sale.
• Drive adoption and feature expansion: Identify gaps in usage, map customer needs to added features, and close upsell opportunities.
• Be the retention engine: Stay ahead of risk signals, rally internal resources, and secure long-term partnerships.
• Influence product direction: Surface customer insights to shape our roadmap for mid-market operators.

What Makes You Great

You thrive where strategy, relationships, and revenue meet. You are not afraid to own a number and know how to turn insights into outcomes.

• 4 plus years of Customer Success, Strategic Account Management, or Consulting in SaaS or tech
• Proven success managing $1M plus ARR books with retention and upsell accountability
• Commercial acumen: able to discover needs, build business cases, and close deals
• Strong communicator, confident with executives and front-line teams alike
• Skilled at connecting customer goals to solutions and driving forward motion
• Calm, resilient, and relentless about delivering value and results
• You bring grit, ambition, and curiosity to every interaction while living out Property Meld's core values of humility, agility, integrity, and loyalty to our customers

Why You Will Love It Here

• Direct impact: Your success directly moves revenue and customer outcomes
• Ownership: You are the quarterback of the relationship post onboarding
• Growth: Mid-market is one of our fastest scaling segments with room for you to lead the way
• Smart-driven team: We care about doing right by customers and each other

Trust in the Workplace: Our performance culture is built on trust. We back our people to take ownership, make bold moves, and grow fast.

Compensation and Perks

• On Target Earnings: $140,000 to $180,000 (base plus commission plus uncapped bonus)
• Medical, dental, vision: Wellmark BCBS and Beam
• Life insurance: $25,000 portable policy fully covered
• PTO: 3 weeks anually plus 1 week Meld Cares PTO for volunteering
• Quarterly customer visits and travel opportunities
• Rapid City HQ surrounded by national parks and a tight knit high-performing team

Our Commitment

We believe diverse perspectives build better outcomes. If you are passionate about this role and our mission even if you do not meet every qualification we want to hear from you.

Are You Ready to Own It?

Join us on our mission to transform property maintenance and build long-term success for our customers.