Mobile Device Administrator

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Training & development
• Tuition assistance

Mobile Device Administrator

Full-Time

Location: Northampton, MA

Salary: $52,000-$60,000

ServiceNet's IT team is seeking an experienced Mobile Device Administrator to lead and manage the agency's mobile technology program - including iPhones, iPads, Android tablets, payroll punch devices, and Zoom Room/conference room systems - while assisting with key infrastructure projects across multiple locations. We're looking for someone who is humble, smart, and driven as well as a team player with excellent communication skills, technical curiosity, and a strong commitment to service.

Key Responsibilities:

• Manage the full lifecycle of agency-issued mobile devices (iPhones, iPads, Android tablets, payroll punch devices, Zoom Room and conference room tablets), including setup, configuration, deployment, maintenance, and decommissioning.
• Oversee Intune, Apple Business Manager, and related MDM systems.
• Coordinate onboarding/offboarding and manage mobile costs with Fiscal and IT.
• Audit device configurations and access controls to ensure ongoing compliance with HIPAA and internal security policies.
• Support Teams, Zoom, and Outlook integrations for mobile and conference room devices.
• Assist with broader IT infrastructure and project work as needed, including networking, systems upgrades, and site deployments.
• Train staff and maintain mobile documentation.
• Participate in cross-functional project teams and contribute to technology planning and improvement efforts.
• Perform any other duties as assigned by supervisor or management.

Qualifications:

• 5+ years of professional IT experience or equivalent combination of education and experience.
• Associate's degree in IT, Computer Science, or related field (Bachelor's preferred).
• Hands-on experience with Intune, iOS, and Android device management.
• Excellent troubleshooting and communication skills.
• Valid driver's license and reliable transportation.
• Ability to lift and carry computer equipment.

Benefits:

• Generous PTO (time-off) package.
• Comprehensive health and dental insurance plans.
• Life insurance and long-term disability insurance.
• 403(b) retirement plan.
• Tuition remission for eligible classes.
• Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.
• Opportunities for career development and advancement.
• And much more

About ServiceNet

ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others.

Join Us

Join us and become part of a caring community that helps others find joy and purpose. Apply today.

Learn more about ServiceNet

https://www.servicenet.org/

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.