Mobile Operations Manager

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Mass General Brigham (MGB) is dedicated to advancing health and well-being for communities disproportionately affected by poor health outcomes. Within the Office of the Chief Medical Officer, the Community Health and Health Equity teams lead innovative efforts to reduce health disparities and achieve real, positive change in the communities we serve. One of our flagship initiatives, the Community Care Van Program, brings high-quality, accessible care directly to underserved areas-offering cancer and hypertension screenings, substance use disorder treatment, and social support services right where people live and work.

As our Mobile Operations Manager, you'll play a pivotal role in this dynamic team, coordinating every aspect of our mobile clinics' daily operations and helping plan for future outreach events. You'll oversee multiple clinics each week in diverse community settings, managing logistics, promoting clinics, coordinating staff, and ensuring smooth patient flow. This is the perfect fit for someone energized by variety and hands-on impact.

The Operations manager works closely with program leadership to shape and expand our mobile health efforts, ensuring they align with system-wide priorities and practices. This position reports directly to the Program Manager of Clinical Community Programs. This is a full-time 40-hour position; requires some evening and weekend hours.

This is a hybrid role and the Ops Manager will be required to work in-person at community clinic sites and remotely when the van is not in session. Most clinics are held in Boston, Revere, Chelsea, and nearby communities, and the Ops Manager will need to have access to transportation to get to clinic sites and fulfill other clinic-related needs. We're looking for an enthusiastic self-starter who thrives in fast-paced, ever-changing environments-and who is passionate about bringing care into the community.

Qualifications

• Ensure that all operational systems and workflows run smoothly and comply with MGB standards and best practices.
• Support the Program Manager in recruiting, hiring, and onboarding new team members.
• Provide direct supervision of the Medical Assistant and Community Health Worker on the mobile van team.
• Maintain and expand partnerships with community organizations; foster strong relationships with community partners; coordinate events and clinics with key stakeholders.
• Address and resolve issues that arise during clinics, such as staffing shortages, technical difficulties, location challenges, or equipment failure.
• Implement standardized operational protocols and data collection tools, ensuring alignment with other mobile teams, and provide training or retraining for staff as needed on operational processes and systems.
• Manage the purchase, maintenance, and inventory of equipment and supplies for the mobile van, including scheduling pick-ups and drop-offs at hospital or pharmacy sites before and after clinics as needed.
• Ensure efficient patient flow during mobile clinics; assist with patient registration and administrative tasks as needed.
• Act as the primary contact for the transportation company, including sending weekly schedules and communicating any changes.
• Provides administrative cross coverage, as needed, to manage staffing and/or operational issues across the Community Care Van program
• Keep educational materials current and available at the clinics.
• Participate in mobile team meetings, meet regularly with staff, address issues, and communicate solutions to the team.
• Perform other duties as assigned by program leadership.

Additional Job Details (if applicable)

• Must be a self-starter willing to participate in program growth and development
• High-level time management and organizational skills; skilled at problem resolution
• Sound interpersonal skills, including written and verbal communication skills, and the ability to supervise others and engage a wide range of stakeholders
• Ability to be flexible and adapt to last-minute changes as it pertains to scheduling, workflow, and other operational logistics
• Strong interest in working with diverse community populations
• Experienced in completing tasks for a fast-paced department/organization
• Ability to be creative and work towards further program development
• Ability to manage inventory and scheduling
• Ability to build trust and maintain confidentiality with diverse populations
• Proficiency with various software packages, including Microsoft Office
• Ability to meet deadlines and work within budgets
• Ability to compile data, analyze information, and produce reports
• Analytical skills and ability to resolve technical problems
• Knowledge of Epic (Electronic Medical Record) preferred
• Ability to work evenings and weekends as needed
• Bilingual in Spanish and English strongly preferred

Remote Type

Hybrid

Work Location

73 High Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$62,400.00 - $90,750.40/Annual

Grade

6

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.