Mobile Retail Merchant

Position Overview

The Hornets Fan Shop is looking for a Part-Time Mobile Retail Merchant to enhance our guest service experience and brand engagement at Spectrum Center and throughout the Carolinas. This position involves operating a mobile store that travels to various locations within the region.

Essential Duties and Responsibilities

• Provide excellent guest service according to Hornets Sports & Entertainment standards
• Supervise 1-3 associates at various events at Spectrum Center and across the Carolinas, primarily in the Charlotte area
• Act as the main contact with location representatives
• Keep accurate inventory records, restock merchandise as needed, and ensure proper merchandise rotation
• Maintain an attractive display of products on the merchandise truck to maximize sales and promote our brand
• Facilitate contests and activities to entertain and engage fans
• Maintain cleanliness and organization of the merchandise truck
• Actively greet guests and promote retail products and Spectrum Center experiences
• Operate the POS (point of sale) system and collect customer data
• Pack up and store merchandise at the end of each event
• Ensure all operations follow company policies and safety regulations, including proper merchandise handling and storage
• Collaborate with the marketing team to inform guests about Spectrum Center events and brand engagement opportunities
• Serve as the primary driver of the merchandise truck (Ram Promaster)
• Perform other duties as assigned

Required Skills, Experience, and Abilities

To succeed in this role, the candidate should possess the following:

• 1-3 years of experience in retail operations, supervisor experience preferred
• High school diploma
• Valid driver's license and willingness to travel frequently across the Charlotte area
• Experience with Point-Of-Sale software, such as Retail Pro
• Outgoing and welcoming personality
• Flexibility to work evenings, nights, and weekends
• Ability to stand for extended periods and lift up to 55 lbs.

Additional Information

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All requests for medical or religious accommodations to perform the stated job duties will be considered.