Mobile Transitional Support Counselor

Are you a compassionate, skilled clinician who thrives in the field and wants to make a meaningful impact during some of the most critical transition points in someone's mental health journey? Crisis Services is seeking a dedicated Mobile Transitional Support (MTS) Counselor to join our Emergency Mental Health Response Services team and support individuals recently discharged from psychiatric inpatient care as they reintegrate into the community.

This is an opportunity to directly influence client safety, reduce avoidable emergency department use, and ensure secure linkage to ongoing outpatient mental health services-work that truly changes lives.

Who We Are:

Crisis Services is a 24-hour comprehensive crisis center and community resource whose first responders save lives by restoring safety, promoting emotional strength, and reducing the impact of trauma through intervention, education, prevention, and community collaboration.

What We Offer:

• Competitive pay including regular annual increases
• Paid training and professional development opportunities
• CWA Local 1122 union membership
• Generous paid time off and paid meal breaks
• Employee self-care and wellness supports including Calm app subscription for all employees and their family members
• Quiet Room, Exercise Room and Lactation Room onsite
• Great health insurance coverage w/generous employer premium contribution
• $300/year Flexible Spending Account provided by agency
• Access to dental, vision and other ancillary insurance coverage options
• 403(b) plan w/employer match after one year of service
• Eligibility for Public Service Loan Forgiveness program

About the Role:

As an MTS Counselor, you'll provide short‑term, intensive, community‑based clinical support to individuals with serious and persistent mental illness following discharge from ECMC, Buffalo Psychiatric Center, and other inpatient settings. Working in partnership with a mental health peer specialist, you'll deliver mobile interventions designed to reduce acute distress, stabilize symptoms, and maintain community tenure.

You will be a vital connector-bridging gaps in care, building trust with clients, and ensuring they receive the support and services needed to thrive post‑discharge.

What You'll Do:

• Provide brief, intensive clinical interventions for a rotating caseload of recently discharged individuals.
• Partner with a mental health peer to deliver collaborative, trauma‑informed support.
• Conduct inpatient engagement prior to discharge to build rapport and support transition planning.
• Perform home visits and telephonic follow‑ups to stabilize clients until outpatient linkage is secured.
• Assess suicide risk, dangerousness, mental status, and other behavioral indicators; facilitate referrals to higher levels of care when needed.
• Maintain working knowledge of Erie County's mental health and human service systems to coordinate effective referrals.
• Participate in staff meetings, trainings, case conferences, and supervision.
• Provide outreach presentations or staff training as assigned.
• Assist with training new staff or students as needed.
• Serve on-call according to program needs and collective bargaining agreements.
• Participate as a disaster worker in the Metropolitan Medical Response System (MMRS) if activated.
• Maintain required licensure, certifications, and a valid NYS driver's license with reliable transportation.
• Perform related duties as assigned.

What You Bring:

• Master's degree and licensure in Social Work (LMSW or LCSW), or
• Master's degree and licensure in Mental Health Counseling (LMHC), or
• Master's degree and permit in Mental Health Counseling (LMHC-P), or permit-eligible, or,
• Master's degree and permit in Social Work (MSW-P) or permit eligible.
• Minimum 1 year of supervised clinical experience (pre‑ or post‑graduate) with individuals in a mental health setting.
• Experience working with individuals with serious and persistent mental illness.
• Familiarity with a variety of clinical tools and interventions, including CBT, DBT, crisis intervention, motivational interviewing, and conflict resolution.
• Strong understanding of HIPAA, confidentiality, and ethical practice.
• Excellent communication, organization, time‑management, and problem‑solving skills.
• Ability to collaborate across systems and provide compassionate support in the field.
• Clean driving record and reliable vehicle required.

Who You Are:

You're a grounded, flexible clinician who can meet clients where they are-literally and emotionally. You feel confident providing crisis‑informed interventions in community settings, enjoy working collaboratively with peers and providers, and value building trust with individuals navigating complex mental health challenges.

If you're passionate about stabilizing clients at critical transition points-and preventing avoidable crises-this is the role for you.

Job Type:

• Full Time, 40 hours/week

Pay:

• $27.58 - $32.29 per hour

Schedule:

• Four (4) 10-hour days per week
• Tue-Fri to start but will shift to Wed-Sat
• 8am-6pm
• On-Call - This position requires paid on-call shifts in addition to regularly scheduled hours consistent with program needs and collective bargaining agreement. If activated while on-call, time is compensated at the overtime rate of pay.

Work Setting:

• Community-based
• Hybrid remote

Why Crisis Services:

Joining Crisis Services means becoming part of a deeply dedicated organization that shows up for our community 24/7. You'll work with passionate professionals committed to equity, healing, and hope.

We are proud to be an Equal Opportunity Employer. We welcome all candidates regardless of race, ethnicity, national origin, religion, gender, sexual orientation, age, disability, veteran status, or other protected characteristics.

DISCLAIMER:

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.