Multi Store Manager (Self Storage)

Mission StatementSecureSpace Management LLC is one of the fastest growing Self Storage platforms in the USA with assets located primarily in high-density, urban markets. With a focus on exceptional customer service and upgraded security features, SecureSpace Management LLC provides a high-quality experience that our customers can count on in any store they visit.

Scope of Position

The Multi-Store Manager performs a wide variety of duties that support and enable the District Store Coordinator and District Managers to meet and accomplish the expectations and requirements defined in the position. To this end, the Multi-Store Manager must be able to work within collaborative team efforts to prioritize sales and customer acquisition, vendor management, and the overall performance of their assigned stores.  The multi-store manager will also support departmental projects and initiatives and constantly demonstrate teamwork skills by cooperating with staff and customers.

The Multi-Store Manager will ensure their assigned stores overall reflection of brand expectations, including sales, collections and occupancy stats, positive customer experience, cleanliness, and facility operations.  This role will cover locations in Odenton, Lanham, Arlington and other nearby areas.

What makes a Multi Store Manager at a SecureSpace Management LLC Self-Storage facility different than the other Storage opportunities?

• We truly promote from within.  We are opening 30+ stores in 2025, which provides a great opportunity for career growth.  Currently over 40% of our District Store Coordinators started as Store Managers with SecureSpace.
• 62% of move-ins are completed online with the help of our US-based customer success team.  They arrive at your stores already booked and paid!
• Our stores are fully owned and operated, no managed properties to deal with.
• All of our Auctions are done online, no in-person auctions.

Self-Storage Multi Store Manager Responsibilities:

Across multiple assigned self-storage locations, you will:

• Effectively exceed sales goals by promoting unit rentals, unit warranties, moving supplies, and securing positive reviews as a key responsibility.
• Responsible for guiding and assisting new customers through the rental process, ensuring transactions are conducted smoothly.

• Reach out personally to potential clients to confirm their moving dates and ensure their storage unit is secured.
• Manage past due tenants proactively and handle the paperwork for the lien/auction process efficiently.
• Provide exceptional customer service to existing clients, exceeding their expectations in meeting their needs.
• Perform daily inspections of the property to ensure security, cleanliness, and proper upkeep. Responsibilities include checking locks, cleaning units, restocking supplies, and executing light maintenance tasks.
• Communicate results, updates, and recommendations clearly and effectively to the District Manager and the Leadership Team.
• Willing to complete frequent travel, to all assigned locations for scheduled shifts and operational support based on the needs of the business.
• Flexibility in your schedule for weekend and holiday work, depending on facility hours and schedules with your team.

Self-Storage Multi Store Manager Skills and Experience:

• Minimum (3) years of experience in storage, retail or hospitality.
• Multi-unit experience is preferred but not required.
• Strong use of the English language in verbal and written communication
• Customer service mindset
• Proficient in Microsoft, word, and excel.
• Willing to travel on a frequent basis to assigned stores for both regular shift coverage and the ongoing support of team members, customers and store needs as necessary.  
• Need to be able to move about the entire 1-acre property (both indoors and outdoors) for customer tours of the facility, to receive, move and restock inventory in boxes up to 50 pounds (on occasion), to position self for inspection and general maintenance tasks, to recognize potential maintenance, safety, and fire issues, and to operate roll-up doors to storage units.

Self-Storage Store Manager Physical Requirements:

Qualified individuals must be able to perform the position's essential duties with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment to meet the physical requirements of the position. GSA will attempt to satisfy requests if the accommodations needed are reasonable and no undue hardship would result.

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
• Ability to grasp, push, and pull objects such as rolling carts, ladders, cleaning materials, roll up doors, and reach overhead.
• Ability to operate a desktop or laptop computer.
• Ability to access and produce information from a computer.
• Ability to lift or carry up to 50 pounds.

Self-Storage Store Manager Work Habits:

• Must adhere to all GSA policies and procedures.
• Must maintain the integrity of confidential communications and customer information.
• Must maintain a professional, courteous, and cooperative manner with GSA & SecureSpace staff, as well as "field" personnel and outside contacts, and demonstrate respect and a positive attitude.
• Must demonstrate dependability by arriving and leaving work on time, taking the allotted time for lunch and breaks, and limiting personal telephone calls and socializing to break periods.

Self-Storage Store Manager Benefits:

• An outstanding company culture with growth opportunities throughout the U.S.
• Competitive salary and bonus opportunities.
• Paid Time Off + company holidays.
• 401(k) with a generous matching program.
• Expansive Medical, Dental, and Vision Benefits.
• Free 10x15 Self Storage Unit.

SecureSpace Management LLC/GSAM LLC is committed to providing equal employment opportunities to all employees and applicants. We strictly prohibit discrimination and harassment of any kind based on race, creed, color, religion, age, sex, national origin, disability, genetic information, sexual orientation, gender identity or expression, marital status, citizenship or immigration status, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability,  or any other characteristic protected by federal, state, or local laws.

This policy applies to all employment practices, including but not limited to recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

SecureSpace Management LLC complies with all applicable disability laws and is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to participate in the application or interview process, perform essential job functions, or access other employment-related benefits, please contact Human Resources at hr @ insitepg.com.