Music + Entertainment Premium Hospitality Event Staff (Seasonal Part-Time)

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Description

Music + Entertainment Premium Hospitality Event Staff(Seasonal Part-Time)

Circuit of The Americas (COTA) is a 365-entertainment destination for world-class events located in Austin, TX. The sports and entertainment portfolio at COTA is unmatched in the country with Formula 1 US Grand Prix, NASCAR and MotoGP attracting global fans during championship races on the famed Circuit and Live Nation producing over 30 headline concerts every year at the Germania Insurance Amphitheater. Opening in 2026, COTA's amusement park, COTALAND, is on over 30-acres featuring two first of their kind Roller Coasters and 30 rides.

Job Description:

M+E Premium Hospitality Event Staff support upgraded guest experiences at Germania Insurance Amphitheater during concerts and special events. Premium areas may include VIP check-in locations, early entry lines, premium entry queues, GA+ sections, reserved premium viewing areas, and other elevated fan experience zones.

This seasonal, part-time position focuses on polished, attentive, and guest-forward service. Staff assist with premium check-in, wristband distribution, escorting and wayfinding, monitoring upgraded areas, and coordinating with FOH and Box Office teams. Staff must be available to work at least 50% of scheduled concerts throughout the season.

Requirements

Requirements & Essential Functions

• Welcome, greet, and check in premium guests at designated access points
• Distribute wristbands, credentials, and premium materials accurately and efficiently
• Escort or guide guests to early entry lines, premium entry queues, and upgraded viewing areas
• Provide elevated guest assistance, including directions, venue information, and general support
• Offer proactive wayfinding across amphitheater entrances, concourses, and walkways
• Monitor activity in upgraded zones and support smooth crowd flow
• Maintain premium environments to venue standards clean, orderly, stocked, and guest-ready • Report guest concerns, safety issues, or housekeeping needs to the Supervisor, FOH Manager, or Command Center
• Maintain a professional, calm, and guest-focused demeanor in a fast-paced environment
• Remain at assigned post unless on a scheduled break or reassigned by leadership
• Follow all venue policies, procedures, and emergency protocols
• Perform additional duties as assigned by FOH leadership

Knowledge, Skills, and Abilities

• Exceptional communication and interpersonal skills
• High-touch hospitality mindset with an elevated service approach
• Professional, calm, and polished presence suitable for premium environments
• Strong judgment and discretion when interacting with VIP or upgraded-tier guests
• Adaptability in fast-paced, high-volume concert settings
• Ability to collaborate effectively with FOH and Box Office teams
• Strong organizational skills and ability to multitask
• Resourceful, proactive, and solutions-oriented

Required Qualifications

• Part-time, seasonal position (must be available to work at least 50% of concerts)
• 2+ years of experience in hospitality, guest services, premium events, or similar roles preferred
• Excellent communication and problem-solving skills
• Availability to work evenings, weekends, and holidays throughout the concert season
• Must be over 18 years of age

Physical Demands & Work Environment

• Ability to lift and/or move up to 25 pounds
• Ability to stand and walk for long periods
• Must be comfortable working outdoors in extreme Texas weather - including intense heat, humidity, and direct sun exposure for long durations
• Noise levels may be moderate to loud during concerts
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

Equal Employment Opportunity

COTA strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.