NetSuite Administrator

WHAT YOU'LL DO:

• Be the go-to NetSuite expert, with full ownership of administration, optimization, and cross-functional system support.
• East Coast location preferred, ideally commutable to our Holmdel, NJ HQ for occasional visits

System Administration & Governance

• Maintain system health: Monitor system performance, troubleshoot issues promptly, and execute patches to ensure optimal functionality.
• Ensure data integrity: Perform regular data audits, manage data migrations, and implement best practices for data hygiene and quality across the organization.
• Manage user access and security: Configure roles, permissions, and access controls to ensure data security and compliance with information security standards.

Automation & Solution Design

• Partner with the CFO organization on AI initiatives: collaborate to identify and implement AI-driven opportunities that increase operational efficiency and automate routine tasks.
• Drive process automation: Proactively identify opportunities to automate core financial workflows (Procure-to-Pay, Order-to-Cash, Record-to-Report) to reduce manual effort.
• Manage the development lifecycle: Oversee the sandbox environment and follow a structured release management process for designing, testing, and deploying all system changes and customizations.
• Collaborate on requirements: Partner with cross-functional teams to gather business requirements and translate them into scalable, best-practice NetSuite solutions.

Reporting, Analytics & Finance Support

• Support Month-End Close:  Partner closely with the Finance team during the month-end close process to troubleshoot errors, resolve data discrepancies, and ensure timely financial reporting.
• Develop actionable insights: Create and maintain complex saved searches, financial reports, and KPI dashboards to support decision-making for Finance, Operations, and Warehouse teams.
• Enhance visibility: continuous exploration of reporting enhancements and visualizations to support business analysis across all departments.

User Support, Training & Documentation

• Serve as the first line of support: Troubleshoot user-reported issues and resolve system errors for stakeholders across the organization.
• Empower end-users: Develop and deliver training materials and comprehensive system documentation (configuration details, process flows) to ensure users utilize the system effectively.
• Manage change communication: Own the communication of platform changes, new features, and maintenance windows to end-users and stakeholders.

Upgrades & Continuous Improvement

• Manage system upgrades: Lead the effort for quarterly NetSuite upgrades by assisting with impact analysis, regression testing, and post-deployment validation.
• Drive continuous improvement: Participate in initiatives to explore automation or AI-driven capabilities to keep the system modernized and efficient.

WHAT YOU'LL BRING:

• 5+ years of direct experience as a NetSuite Administrator.
• Experience supporting Finance or ERP environments with a deep understanding of accounting processes (GL, AP, AR, Project Billing, Inventory).
• Experience with Zone Billing (or similar complex billing tools) supporting recurring and usage-based subscription models is required.
• NetSuite Proficiency: Strong working knowledge of Saved Searches, Reports, Dashboards.
• Security & Compliance: Demonstrated ability to manage system security, roles, permissions, and change control processes.
• Integrations: Strong experience with third-party integrations; familiarity with middleware like Boomi or Celigo, and platforms like High Radius is a major plus.
• Systems Thinker: A passion for efficiency, ensuring processes work well together to streamline commercial operations.
• Problem Solver: Excellent analytical skills with a proactive approach to troubleshooting complex system issues independently.
• Communication: Ability to work effectively with both technical and non-technical stakeholders, bridging the gap between business needs and system capabilities.
• Growth Mindset: A self-starter willing to dig into new concepts, make recommendations with limited information, and adapt to emerging technologies (AI/Automation).