Network & User Support Specialist

InfinxLafayette, LA

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Job Description

About Our Company:At Infinx, we're a fast-growing company focused on delivering innovative technology solutions to meet our clients' needs. We partner with healthcare providers to leverage automation and intelligence, overcoming revenue cycle challenges and improving reimbursements for patient care. Our clients include physician groups, hospitals, pharmacies, and dental groups.We're looking for experienced associates and partners with expertise in areas that align with our clients' needs. We value individuals who are passionate about helping others, solving challenges, and improving patient care while maximizing revenue. Diversity and inclusivity are central to our values, fostering a workplace where everyone feels valued and heard.

A 2025 Great Place to Work®

In 2025, Infinx was certified as a Great Place to Work® in both the U.S. and India, underscoring our commitment to fostering a high-trust, high-performance workplace culture. This marks the fourth consecutive year that Infinx India has achieved certification and the first time the company has earned recognition in the U.S.

Location: Hybrid - Lafayette, LASummary Description:We are seeking a motivated and customer-focused Network and User Support Specialist to join our IT team. This position combines hands-on network infrastructure support (Cisco, VMware) with end-user technical assistance. The ideal candidate will ensure reliable system performance, secure network connectivity, and responsive user support for staff across the organization.Daily ResponsibilitiesProvide Tier 1-2 end-user support for hardware, software, and network-related issues (Windows, Mac, Office 365, VPN, printers, etc.)Troubleshoot and resolve network connectivity problems (wired, wireless, and remote access)Configure and maintain Cisco switches, routers, and firewallsAssist with VMware vSphere/ESXi virtual infrastructure–creating and maintaining virtual machines, monitoring performance, and applying updatesSupport basic Windows Server administration, including user account management, file shares, and permissionsCollaborate with IT leadership to monitor network performance, apply patches, and maintain security standardsManage and document support requests in the help desk ticketing systemMaintain accurate records of configurations, procedures, and troubleshooting stepsParticipate in system upgrades, hardware deployments, and network improvement projectsProvide after-hours or on-call support as required for critical systemsSkills and Education:

Associate’s degree in Information Technology or related discipline or equivalent work experience

3-5 years of experience in technical support, network support, or desktop support rolesKnowledge of Windows 11, macOS, Microsoft 365, SharePoint, Intune, and endpoint management tools

Working knowledge of Cisco networking (VLANs, routing, ACLs, wireless)

Familiarity with VMware virtualization environmentsProficiency in troubleshooting Windows systems, network connectivity, and peripheral devicesStrong analytical, documentation, and problem-solving skillsAbility to work independently and prioritize multiple tasks effectively

Excellent communication skills and customer-service skills

Certifications such as CCNA, CompTIA Network+, or VMware VCTA preferred

Hands-on experience with Active Directory, Intune, Exchange Online, and Service Desk tools (ManageEngine, Freshservice, etc.) preferred

Experience with Active Directory, DNS, DHCP, and Office 365 administration preferred

Exposure to network security tools (firewalls, endpoint protection, MFA solutions) preferred

Previous experience in healthcare or other regulated environments (HIPAA compliance) preferred

Company Benefits and Perks:

Joining Infinx comes with an array of benefits, flexible work hours when possible, and a genuine sense of belonging to a dynamic and growing organization.

Access to a 401(k) Retirement Savings Plan
Comprehensive Medical, Dental, and Vision Coverage
Paid Time Off
Paid Holidays
Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services

If you are a dedicated and experienced Network & User Support Specialist ready to contribute to our mission and be part of our diverse and inclusive community, we invite you to apply and join our team at Infinx.

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