Network Engineer (Voip)

Objective

Under the supervision of the Manager, Network Infrastructure and Cybersecurity, the Network Engineer (VoIP Emphasis) is responsible for maintaining, upgrading, and supporting the Institute's enterprise VoIP/telephony systems as the primary focus, while also serving as backup support for broader network engineering responsibilities. This position ensures reliable, secure, and high-quality voice and data services for the Institute and its remote offices and campuses.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

• Designs, configures, and administers enterprise VoIP and telephony systems (SIP, SBCs, voicemail, call routing, etc.).
• Ensures proper QoS for voice traffic across LAN and WAN environments.
• Provides Tier 2/Tier 3 support for VoIP/telephony issues, including escalation to vendors as needed.
• Administers and maintains E911 information, directory databases, and telephony system configuration.
• Plans and executes telephony system upgrades, migrations, and integrations with unified communications platforms.
• Documents VoIP architecture, configurations, and disaster recovery procedures.
• Tracks and manages licensing, vendor support agreements, and technology lifecycle.
• Provides backup coverage for the deployment, maintenance, and troubleshooting of wired and wireless network architecture across the Institute and remote offices.
• Assists in supporting the core routing, switching, firewall, and data center network infrastructure.
• Helps implement and maintain core services such as DNS, DHCP, RADIUS, and AAA.
• Monitors network performance and availability using SNMP, scripting, and network management tools.
• Analyzes network performance and capacity metrics to ensure reliability, security, and scalability.
• Supports ITS teams with connectivity and throughput concerns when needed.
• Engage with Institute business units to support voice and network requirements for current and future initiatives.
• Works closely with ITS teams to ensure integration of voice and data services.
• Participates in vendor management, licensing oversight, and technology refresh planning.
• Adheres to ITS change management processes and maintains accurate technical documentation.
• Performs related and special duties as assigned by Manager, Network Infrastructure and Cybersecurity.

Minimum Requirements

• Bachelor's degree in Information Technology, Computer Science, or equivalent work experience.
• Three of experience with enterprise VoIP platforms (Cisco, Avaya, Mitel, NEC, Asterisk, or similar).
• Strong understanding of SIP, RTP, QoS, and related protocols.
• Experience supporting LAN, WAN, wireless, and firewall technologies.
• Ability to work independently and as part of a collaborative team.
• Excellent written and oral communication skills.
• Must pass a criminal background check.
• Authorized to work in the US legally without sponsorship.

Preferred Requirements

• Certifications in networking or collaboration technologies (e.g., CCNA/CCNP Enterprise or Collaboration, JNCIA, etc.).
• Familiarity with Palo Alto firewalls and Juniper/Mist Switching.
• Experience with cloud-based VoIP and unified communications platforms (e.g., Microsoft Teams, Zoom, Webex).
• Experience with network monitoring and automation tools.

Work Environment/Conditions

Moody Bible Institute is a Christian-based Higher Education and Media Ministry. We exist to equip people with the Truth of God's Word. If you are mission-minded, and have a servant's heart, join us as we look to further impact the Kingdom of God.

This role operates in a professional office environment (70%), data center environments (15%), and in networking/telephony facilities around campus (15%). The data center environment is climate controlled (65-70°F) and noisy due to operating equipment, with exposure to high-voltage circuits.

This is a full-time hybrid position: Monday through Friday with Tuesday, Wednesday and Thursday as mandatory in-office days. Hours may vary with some weekends, and late hours required based on emergencies or on-call support. Some additional travel may be required to support remote offices.

Additional Information

Moody Bible Institute is a Christ-centered, multicultural community that values and seeks faculty and staff who are committed to diversity, work effectively with diverse populations, and engage others in ways that honor our rich cultural mosaic and biblical foundation. Candidates must align with MBI's Christian identity. Employees are expected to sign a Statement of Faith and adhere to the Community Standards.

We comply with all applicable laws pertaining to nondiscrimination on the basis of race, color, national origin, sex, age, disability, and any other applicable legally protected category. As a religious institution, we have the right to, and do, require that employees hold beliefs consistent with our Doctrinal Statement and conduct themselves in a manner consistent with our religious beliefs, as explained in our Community Standards.