Network Infrastructure Technician (66913)

Why live in Helena, Montana?

• Helena is surrounded by rolling hills and lofty mountains and is tucked below the Continental Divide.

• It is a relatively quiet place to call home where small-town living collides with outdoor adventure.

• Helena has a rich history and was originally founded as a gold camp during the Montana gold rush.

• Learn more about moving to and/or living in Helena, Montana here.

Why should you keep reading and consider working here?

We know you have other work options, but we ask you to consider working with us at the State of Montana Department of Administration in the State Information Technology Services Division (SITSD). Our mission to provide shared IT services to support the needs of the state and citizens of Montana. We offer an innovative and collaborative work environment where employees are valued and supported. In addition, our employees have the opportunity to be involved in some of the most exciting and innovative IT projects and initiatives in development within Montana state government. (You can learn more about SITSD here.)

What is this career opportunity?

The technician will install and certify structured cabling systems and fiber networks for both inside and outside plant environments, assist with basic network equipment installations, and provide on-site technical support and customer service. The ideal candidate learns quickly, communicates well with both technical and non-technical people, and works effectively both independently and as part of a team.

What are we looking for?

Education and Experience:

• Siemon Structured Cabling System Certification (or ability to obtain within a reasonable timeframe)

• At least 2 years of applicable cabling and network diagnostics experience

• Other combinations of education and experience may be considered on a case-by-case basis

Competencies:

Knowledge required for the first day of work:

• Knowledge of ANSI/TIA/EIA cabling standards and National Electric Code as they apply to low-voltage cabling

• Knowledge of data network operations including switching, routing, voice, and video technologies

• Knowledge of network diagnostic tools and test equipment

• Valid State of Montana driver's license

Skills

• Experience installing and certifying structured cabling systems (copper and/or fiber)

• Basic network equipment installation (switches, routers, access points, etc.)

• Ability to write clear technical ticket requests, work logs, and communication specifications

• Experience with customer invoicing for services or providing accurate information for billing

Ability to:

• Learn quickly and adapt to new technologies, tools, and standards

• Effectively communicate with diverse levels of management, coworkers, and external stakeholders

• Provide excellent, professional customer service in the field and remotely

• Communicate technical issues in clear, simple language to non-technical individuals

• Work independently with minimal supervision and manage time and priorities

• Collaborate as part of a team on larger projects and multi-day installations

Work environment and conditions

• Primarily field-based work at customer sites, with some office time for documentation and configuration

• Work may involve ladders, ceilings, crawl spaces, and data closets/telecom rooms

• Occasional overtime or after-hours work may be required to meet customer needs

Does this sound like you?

Please tell us how and why by submitting your resume and cover letter. (Please Note: You do not need to complete the "work experience" or the "education & certifications" portion of the application process in our recruiting system. You only need to upload the requested documentation.)

What can you expect from us in return for your hard work?

Ø Look here to see the additional benefits! They include:

o Work/life Balance

o Health Coverage

o Retirement plans

o Paid Vacation and Sick Leave and Holidays

o And more…

Ø Public Service Loan Forgiveness (PSLF) - Employment with the State of Montana may qualify you to receive student loan forgiveness under the PSLF.

Other important information to be aware of:

• This position requires the successful completion of a criminal background check.

• Only online applications are accepted. By applying online, you are able to receive updates and monitor the status of your application.