Network Services

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Description

Network Services

Equal Employment Opportunity

This is NOT a remote position and is based out of our Lapeer Downtown Branch.

CORPORATE VALUES & MISSION

"Provide superior service, quality advice and show utmost respect to everyone we meet."

GENERAL SUMMARY

Responsible for managing the bank's network - the network architecture, server management and application solutions, computer end-point delivery, implementation, administration and operations for voice, network, server administration and/or storage. Provide advice, guidance, and assistance to staff members and end user areas on matters related to the design, development, and application of automated information processing systems.

REPORTS TO: VP, Network Services

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage the bank's network and cloud services. "Hands-on" in troubleshooting IT issues and prioritizing projects for the IT department.
• Manage all branch connectivity, ATM connectivity, wireless Wi-Fi connectivity, ATM wireless connectivity, cloud provider connectivity, and core banking provider connectivity throughout the organization and actively participate in troubleshooting and resolving issues when necessary.
• Manage all network hardware, including firewalls, switches, routers, access points.
• Assist with maintenance of bank servers including patching to reduce vulnerabilities, upgrades of Windows software and resolving performance issues.
• Assist with planning and implementing additions, deletions, and major modifications to the supporting infrastructure and security of the bank's Technology.
• Assist with the Bank's Business Continuity Plan, the IT Disaster Recovery Plan and the IT Risk Assessment.
• Assist with the monthly IT asset database update process.
• Prepare and recommend solutions to system problems and new technology.
• Conduct hardware and software evaluations, and perform selection and acquisition functions, using Bank Purchasing process including RFP, RFI or RFB when appropriate.
• Interpret and apply all policies and objectives across all data processing activities.
• Troubleshoot and research problems experienced by user departments.
• Participate in the development and implementation of departmental goals and objectives with senior management, including project prioritization and classification of strategic, tactical, maintenance, and other bank projects.
• Read, interpret, and create technical documents, specifications, and contracts and apply them appropriately.
• Advise VP and SVP on budget needs and monitor actual expenses to budgeted expenses.
• Help create and maintain technology strategic plan.
• Attend and participate in professional group meetings and stay abreast of new trends and innovations in the technology and financial industry.
• Develop rapport and utilize communication skills in dealing professionally with internal and external clients.
• Possess the expert knowledge to identify opportunities for change and ability to convey need to change.
• Work across departments to share lessons learned and best practices for bank.
• Seek and capitalize upon opportunities to increase internal department satisfaction and deepen relationships.
• Lend expertise to all departments.
• Champion change and effectively manage the implementation of new ideas.
• Communicate effectively with departments to identify needs and evaluate alternative solutions and strategies.
• Periodic availability to troubleshoot issues outside normal business hours is required.
• Additional responsibilities as assigned.
• Be familiar with and comply with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position. Complete all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
• Be familiar with and comply with all federal and state banking regulations as applicable.

SUPERVISORY RESPONSIBILITIES

This position does not have supervisory responsibilities, although position will provide direction to assist other staff members.

PHYSICAL DEMANDS & WORK ENVIRONMENT

• Stand/sit for several hours in a row.
• Regularly exert significant physical exertion to lift, carry, push, pull, climb, kneel, crouch, stand, bend, twist and reach.
• Regularly lift and carry up to 55 lbs.
• Regularly drive, stand, walk and us hands to handle, finger or feel objects, tools or controls.
• Ability to effectively perform responsibilities under a high level of stress.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CORE COMPETENCIES

In addition to the Corporate Core Competencies, individuals in this position are expected to exhibit the following:

Written and Oral Communication- Effective written and oral communication skills required, with the ability to interface with Internal and external stakeholders and community partners. Has group presentation skills.

Quality- Demonstrates accuracy and thoroughness; monitors own work and the work of others to ensure quality.

Delegation- Delegates work assignments; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.

Judgment- Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process. Makes timely decisions.

Project Management- Develops project plans; coordinates projects; communicates changes and progress; completes projects on time ad budget; manages project team activities.

Initiative- Undertakes self-development activities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

Innovation- Displays original thinking and creativity; meets challenges with resourcefulness; presents ideas and information in a manner that gets others' attention.

Business Acumen- Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

Requirements

QUALIFICATIONS

To perform this job successfully, an individual in this position must be able to perform each of the above essential duties satisfactorily and exhibit the values of the Company. Use good reasoning and organizational skills. Requires a high level of initiative and independence. In addition, the requirements listed below are representative of the knowledge, skill and/or ability required.

EXPERIENCE and/or EDUCATION

• High School Diploma or equivalent
• Bachelor's degree in information technology preferred
• 10+ Years Networking experience
• Extensive computer/network/information security knowledge
• Must have excellent interpersonal skills and be able to work in a team environment.
• Excellent communication and analytical skills are essential.

LICENSES & DESIGNATIONS

• Technical Certification strongly preferred