Network Support Technician (Onsite)

Detailed Description

We are seeking a proactive and skilled Smart Hands Technician to join our IT team. This role involves providing on-site technical support and assistance with a variety of IT-related tasks, including installation, maintenance, and support of hardware and network systems. The ideal candidate will possess strong desire to build technical acumen, excellent problem-solving abilities, and a commitment to delivering high-quality service.

Roles and Responsibilities:

• Assist with the installation, configuration, and deployment of IT hardware including servers, network devices, and other equipment.
• Support the setup and configuration of software applications and operating systems.
• Troubleshoot and resolve hardware and network issues, escalating complex problems to senior technicians or engineers as needed.
• Conduct hardware replacements and upgrades as required.
• Document all actions in accordance with standard company policies and procedures
• Provide hands-on assistance with network cabling, patching, and connectivity issues.
• Maintain accurate and detailed documentation of hardware installations, configurations, and troubleshooting activities.
• Offer prompt and effective on-site support to end-users, addressing technical issues and providing training as necessary.
• Collaborate with remote IT teams to facilitate troubleshooting and ensure seamless resolution of issues
• Adhere to organizational policies and procedures, ensuring compliance with IT standards and best practices

Additional Duties:

• Additional duties as assigned

Skills and Experience:

• Proven ability to troubleshoot and resolve technical issues
• Ability to react quickly and professionally in stressful situations
• Superior multitasking skills in stressful situations
• An attitude that puts a sense of urgency around restoring client services
• ITIL Foundations considered an asset
• Consistently seeks to develop self and skills needed to be prepared for future opportunities, commitment to continuous process improvement
• Must perform well in high-energy, dynamic, and team-oriented environments
• Excellent interpersonal skills with the ability to establish working relationships with individuals at varying levels within the organization
• Must possess effective verbal and written communication skills
• High degree of initiative, mature judgment, and discretion
• Client experience focused
• Ability to lift up to 75 lbs.
• Clean driving record and ability to pass background checks

Minimum Qualifications/Technical and Educational Requirements:

• High school diploma or equivalent; Associate degree in Information Technology or related field preferred.
• Relevant certifications such as CompTIA A+, CompTIA Network+, or equivalent preferred.
• Strong understanding of computer hardware, networking principles, and IT infrastructure.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and collaboratively in a team environment.
• Strong communication and interpersonal skills.

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