New York Botanical Garden Careers - Membership Representative (Temp)

NYBG Job Description

Title

Reports to

Membership Representative

Membership Manager

Position Summary:

In a dynamic, visitor-facing role, the Membership Representative helps answer member customer service inquiries and provides general Garden information by phone and email in a friendly and professional manner. This role helps also supports an efficient office environment and management team. During peak seasons, the Membership Representative actively promotes and facilitates Membership sales by connecting visitors with the benefits of joining.

Specific Duties & Responsibilities:

• Respond to incoming Member inquiries by phone and email, including questions about Membership benefits, Garden programming, hours, and directions; transfer calls to appropriate departments as necessary.
• Update Member records in databases as needed.
• Engage with Garden visitors to promote Membership and explain benefits to generate onsite Membership sales during peak sales periods including weekends, holidays, and school breaks.
• Provide general administrative support and perform other duties as assigned.
• Assist with onsite member programs as needed.
• Conduct all transactions in compliance with New York Botanical Garden policies and procedures.

Qualifications:

• Prior office or customer service experience; some college-level coursework preferred.
• Proficiency in Microsoft Word and Outlook.
• Working knowledge of computers, typing, and data entry.
• Strong verbal and written communication skills.

Physical Demands & Work Environment:

• Prolonged sitting in an office environment.
• Prolonged standing when supporting onsite programs/events as assigned.

Baseline Work Schedule:

Two-week training & onboarding period: Wednesday through Friday, 9 a.m. to 5 p.m.

Regular Schedule: Thursday and Friday, 9 a.m. to 5 p.m. and one weekend day 8 a.m. to 4 p.m.

Payrate: $20/hour