Night Auditor (Full Time) - The Ben, Autograph Collection Hotel

Job Title: Night Auditor - Full Time

Location: The Ben, West Palm Beach, Autograph Collection

Position Type: Full-Time

About The Ben Hotel

At The Ben, West Palm Beach, every corner tells a story. Part of Marriott's Autograph Collection, our hotel is inspired by the legendary Byrd "Birdie" Dewey and her famed Ben Trovato Estate-a place where elegance, creativity, and individuality converged. Today, The Ben carries that spirit forward, blending sophisticated design with a warm, story-rich atmosphere that makes every guest feel both enchanted and at home.

Perched on the waterfront, The Ben offers sweeping views of the marina and the Intracoastal Waterway, where the rhythm of the tides meets the city's vibrant energy. Guests can savor bold flavors at Proper Grit, our signature whisky and supper club-inspired restaurant, or rise to the city's only water-facing rooftop lounge, Spruzzo, where Mediterranean tapas, handcrafted cocktails, and panoramic sunsets create moments that linger long after the night ends.

By day, our rooftop heated saltwater pool and cabanas invite relaxation under the sun. By night, the hotel transforms into a serene haven, where every detail-from personalized service to artful décor-reflects a commitment to excellence. With versatile meeting spaces, bespoke experiences, and a team devoted to anticipating guest needs, The Ben turns ordinary stays into unforgettable stories.

Here, every experience lives up to our promise: "Exactly Like Nothing Else." Explore the story at www.thebenwestpalm.com

Position Overview

As Night Auditor at The Ben, you are entrusted with preserving the rhythm of guest experiences through the night. You will balance the artistry of refined hospitality with meticulous financial oversight, managing nightly audits, reconciling transactions, preparing executive reports, and serving as the overnight ambassador for all guest needs. Every interaction, report, and decision reflects the elevated standards and unique character of our hotel.

Key Responsibilities

• Greet late-night arrivals with warmth, professionalism, and personalized attention that anticipates their needs.
• Conduct nightly audits with precision, reconciling hotel revenue activity according to company standards.
• Prepare and distribute detailed reports for executive review, including revenue summaries, daily transactions, and occupancy breakdowns.
• Respond to guest requests with elegance, offering thoughtful solutions and tailored recommendations.
• Monitor property security to ensure a safe, serene, and inviting environment.
• Execute wake-up calls, transportation arrangements, and special requests with poise and timeliness.
• Maintain cleanliness and organization of the lobby, front desk, and adjacent guest areas, reflecting The Ben's standards of luxury.
• Communicate guest preferences, notable events, and operational insights to morning leadership for seamless service continuity.
• Protect guest confidentiality and financial records with integrity and discretion.
• Serve as a gracious brand ambassador, embodying The Ben's dedication to excellence and guest satisfaction.

Qualifications & Experience

• Prior experience in luxury hospitality or a 4- or 5-star hotel preferred.
• Proficiency in property management systems (Opera, SynXis, or similar).
• Exceptional attention to detail, organization, and accuracy in financial reconciliation.
• Polished communication skills and professional demeanor.
• Ability to work independently and maintain composure under pressure.
• Flexible availability including overnight shifts, weekends, and holidays.

Physical & Working Conditions

• Ability to remain on feet for extended periods.
• Occasionally lift and carry items up to 25 pounds.
• Work performed in a hotel environment, interacting with guests and internal departments.

Why Work at The Ben and Concord Hospitality?

Competitive Wages & Benefits: Comprehensive medical, dental, vision, life insurance, ST/LT disability, 401K, tuition assistance, discounted stays at Concord-managed hotels.

Growth & Development: Access to training, professional development, and career advancement opportunities.

Culture: Built on Concord's five Cornerstones-Quality, Integrity, Community, Profitability, and Fun-our environment empowers associates to thrive while delivering exceptional hospitality.

Engagement: On-property events, team recognition, and a supportive culture make every day enjoyable.

Equal Opportunity Employer

The Ben and Concord Hospitality are proud to be EEO employers (M/F/D/V) and maintain a drug-free workplace.