O&M Specialist

O&M Specialist - Removals, Reinstalls & Re-Roofs

Job Level: Specialist

Location: Orem Utah

Shift: Full-Time

Department: Operations, Work Orders

Division: Blue Raven Solar

Benefits: Full-time employees are eligible for Health, Dental, Vision, & Life and Accident insurance, an HSA Savings Account, and the opportunity to receive stock options.

We are seeking a highly organized and proactive Work Order Specialist to manage the booking and coordination of solar removals and reinstalls (R&Rs), while identifying and supporting roof replacement sales opportunities. This role bridges customer service, project scheduling, and operational coordination to ensure a seamless process from work order creation to project completion. This combines a primary emphasis on solid Operational coordination with sales and commission potentials available.

Key ResponsibilitiesWork Order Management- Receive, create, schedule, and manage R&R work orders from initiation tocompletion.- Ensure accurate data entry and documentation in internal systems.- Track and update project statuses and timelines.Scheduling & Coordination- Book and coordinate R&R appointments with customers, field crews, andsubcontractors.- Optimize crew schedules to minimize downtime and maximize efficiency- Coordinate permitting, inspections, and materials as needed.Customer Communication- Serve as the main point of contact for R&R customers throughout the projectlifecycle.- Provide timely updates on scheduling, project status, and next steps.- Handle escalations and resolve scheduling conflicts professionally.- Take payment and occasionally negotiate with customers on pricing.Roof Sales Opportunity Support- Identify potential roofing needs during R&R coordination.- Qualify leads for roof replacement or repair and offer reroof options (quotesare automated and easy to offer).- Assist in preparing basic estimates or proposals when required.Collaboration & Reporting- Work closely with operations, installation teams, and subcontractors to aligntimelines and project goals

QualificationsRequired:- Proven experience in project coordination, scheduling, or work ordermanagement (solar, roofing, or construction preferred).- Strong organizational and multitasking skills with attention to detail.- Excellent communication skills, both verbal and written.- Proficiency in scheduling tools, CRM systems, and MS Office Suite/GoogleWorkspace.Preferred:- Knowledge of solar PV systems and roofing practices.- Experience in a customer-facing role with a focus on service quality.- Ability to read basic plans, permits, or work scopes.

Key Competencies- Exceptional time management and problem-solving abilities.- Strong sense of accountability and follow-through.- Customer-centric mindset with a focus on building trust.- Ability to identify upselling opportunities without compromising customerexperience.