O&M Specialist

O&M Specialist - Removals, Reinstalls & Re-Roofs

Job Level: Specialist

Location: Orem Utah

Shift: Full-Time

Department: Operations, Work Orders

Division: Blue Raven Solar

Compensation: $18-20/hr

Benefits: Full-time employees are eligible for Health, Dental, Vision, & Life and Accident insurance, an HSA Savings Account, and the opportunity to receive stock options.

We are seeking a highly organized and proactive Work Order Specialist to manage the booking and coordination of solar removals and reinstalls (R&Rs), while identifying and supporting roof replacement sales opportunities. This role bridges customer service, project scheduling, and operational coordination to ensure a seamless process from work order creation to project completion. This combines a primary emphasis on solid Operational coordination with sales and commission potentials available.

Key Responsibilities

Work Order Management

• Receive, create, schedule, and manage R&R work orders from initiation to

completion.

• Ensure accurate data entry and documentation in internal systems.
• Track and update project statuses and timelines.

Scheduling & Coordination

• Book and coordinate R&R appointments with customers, field crews, and

subcontractors.

• Optimize crew schedules to minimize downtime and maximize efficiency
• Coordinate permitting, inspections, and materials as needed.

Customer Communication

• Serve as the main point of contact for R&R customers throughout the project

lifecycle.

• Provide timely updates on scheduling, project status, and next steps.
• Handle escalations and resolve scheduling conflicts professionally.
• Take payment and occasionally negotiate with customers on pricing.

Roof Sales Opportunity Support

• Identify potential roofing needs during R&R coordination.
• Qualify leads for roof replacement or repair and offer reroof options (quotes

are automated and easy to offer).

• Assist in preparing basic estimates or proposals when required.

Collaboration & Reporting

• Work closely with operations, installation teams, and subcontractors to align

timelines and project goals

Qualifications

Required:

• Proven experience in project coordination, scheduling, or work order

management (solar, roofing, or construction preferred).

• Strong organizational and multitasking skills with attention to detail.
• Excellent communication skills, both verbal and written.
• Proficiency in scheduling tools, CRM systems, and MS Office Suite/Google

Workspace.

Preferred:

• Knowledge of solar PV systems and roofing practices.
• Experience in a customer-facing role with a focus on service quality.
• Ability to read basic plans, permits, or work scopes.

Key Competencies

• Exceptional time management and problem-solving abilities.
• Strong sense of accountability and follow-through.
• Customer-centric mindset with a focus on building trust.
• Ability to identify upselling opportunities without compromising customer

experience.