Office Coordinator - HALL Arts | Luxury High-Rise

ABOUT US

Worth Ross Management Company is an award-winning industry leader, and a team of extraordinary people. We have the advantage of recruiting and retaining the best talent in the HOA management industry. Diversity and inclusion are the only paths that allows forward progress and our success as a company stems from that philosophy. 

ABOUT THE ROLE

The Front Office Coordinator plays a key role in ensuring smooth daily operations within the HOA's administrative office. This position is responsible for managing front desk activities, delivering excellent customer service to homeowners and vendors, handling administrative tasks, and supporting the on-site management team. 

WHAT YOU'LL DO

• Greets homeowners, guests, board members, and vendors in a professional and courteous manner. 

•  Assists residents with any offered amenities, including parking and retrieving vehicles as needed, checking in and assisting contractors, coordinating move-in/move-out, deliveries and scheduling any third-party services as requested. 

•  Inputs work orders as directed by management, supervisor, or residents.  

• Maintains cleanliness of residential front drive, parking garage, and lobby. 

• Assists in maintaining property access cards. 

• Answers incoming calls and emails. Responds to inquiries or routes them appropriately. 

• Maintains a clean and organized front desk and reception area. 

• Manages office supplies and ensure adequate stock is available. 

• Processes incoming and outgoing mail and deliveries. 

• Maintains digital and paper filing systems, including homeowner records and community documents. 

• Schedules appointments, meetings, and facility reservations as needed. 

• Assists with preparation and distribution of newsletters, notices, and other communications. 

• Receives and logs service requests or work orders then follow up with the appropriate parties. 

• Supports the Portfolio Manager and Engineer with administrative tasks and project coordination. 

• Assists in scheduling community events and meetings. 

• Maintains confidentiality and uphold professionalism in all interactions. 

• Performs other duties as assigned. 

Skills/Abilities:  

• Strong interpersonal and communication skills, both verbal and written. 

• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and general office equipment. 

• Ability to multitask, prioritize, and stay organized in a fast-paced environment. 

• Comfortable working independently and as part of a team. 

• Bilingual in English and Spanish is a plus. 

Required Education and Certifications: 

• High school diploma or equivalent required. Associate degree or administrative certification is a plus. 

• 2+ years of administrative, front office, or customer service experience. HOA or property management preferred. 

Physical Requirements:   

• Prolonged periods of sitting at a desk and working on a computer.  

• Must be able to lift up to 15 pounds at times.   

• Walking, bending, stooping, and twisting may be required. 

DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. 

• Medical
• Dental
• Vision
• Short term disability (STD)
• Long term disability (LTD)
• Employee assistance program (EAP)
• Identity theft protection
• Pet insurance 
• Retirement
• Paid Time Off (PTO)