Office Manager

Job Title

Office Manager

Job Description Summary

Responsible for managing local office operations for commercial real estate services within a specified sub-region. This role will ensure that administrative, facilities, and operational functions are provided to the Sacramento office in an efficient and effective manner. The Office Manager will serve as a critical conduit between local brokerage teams, market leadership and corporate functions. This role will be the first point of contact for brokers and market support staff for any issues requiring escalation to market leadership.

Job Description

Duties and Responsibilities

Market Operations

• Partner with market leadership to coordinate financial management of the office, including ensuring compliance with market operating budgets, coordinating revenue forecasts, pipeline and reporting, and expense management
• Creatively solve problems to ensure the market’s offices operate in an efficient and effective manner
• Route all broker and office expenses for appropriate approvals, including compliance and appropriate level of management per company policies
• Communicate, support and enforce company policies, procedures and initiatives throughout the market 
• Serve as local point of contact for any IT issues, including coordinating service appointments with third party vendors and escalating ongoing issues to IT leadership
• Plan and execute local office events and culture activities
• Advocate, support and increase adoption of firm-wide initiatives
• Ensure market agents, employees, and the office are in compliance with local and state licensing requirements
• Serve as local point of contact for corporate real estate on any issues or changes to the physical office space
• Manage purchasing and maintenance of office supplies and office equipment (i.e. furniture, IT equipment, snack services, plants, etc.) by ordering through Workday, procurement, or outside vendor
• Responsible for working with the Director of Brokerage and Regional Operations Director to achieve short-and-long-term objectives set for the market through ongoing and ad hoc tasks

Administrative Staff Management

• Provide leadership, recruiting, onboarding, training, and performance management in conjunction with market leadership to a team of approximately 15 administrative staff located both in the Sacramento office and remotely
• Prepare and deliver performance reviews
• Work in conjunction with HR on performance issues
• Ensure fee earners and employees are properly offboarded per IT and Operations protocol

Pipeline Management, Revenue Reporting and Forecasting

• Develop, communicate and enforce guidelines on updating CRM system within Market
• Review pipeline report for accuracy and follow-up with fee earners, as needed to update 
• Communicate finalization of pipeline to Leadership and answer questions as necessary
• Collaborate with corporate accounting teams to assist brokers in resolving questions related to commission payments or accounting questions

Requirements

• Bachelors degree or equivalent experience
• 3-5+ years of experience in commercial real estate, or any similar combination of education and experience
• Excellent oral and written communication skills, including content creation and creating and editing marketing materials
• Ability to train & onboard new staff on technical tools, including Salesforce, Adobe Creative Suite 
• Experience creating and editing marketing materials
• Proficiency with Microsoft Office Suite; Excel, Word, PowerPoint, Outlook and Teams
• Detail oriented, hard-worker, self-starter, well organized, able to set priorities and handle multiple projects at any given time, and comfortable working in a fast-paced environment independently
• Demonstrated strong interpersonal skills
• History of excellent internal and external customer service

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.The company will not pay less than minimum wage for this role.The compensation for the position is: $ 80,750.00 - $95,000.00Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or emailHRServices@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”