Office Manager

About Us

Excelsia Injury Care provides management services to a network of healthcare companies, supporting them in delivering comprehensive rehabilitation, diagnostic, surgical, and pain management services for individuals affected by post-traumatic neuro-musculoskeletal injuries. With 95 locations across Idaho, Illinois, Maryland, Missouri, Nevada, New Jersey, Pennsylvania, Utah, and Virginia, we ensure accessible, high-quality care tailored to each patient’s unique needs. Our providers are leaders in personal injury and workers’ compensation care, with a proven track record of helping patients recover and reach their maximum recovery potential.

Our mission is to restore quality of life through patient-centric care, supporting those injured in motor vehicle or work-related accidents. We take an interdisciplinary approach, ensuring patients receive coordinated care from evaluation through treatment, with the goal of achieving optimal recovery outcomes.

Founded on the values of respect and trustworthiness, we are committed to delivering services that adhere to the highest legal, regulatory, and ethical standards. As responsible corporate citizens, we integrate environmental, social, and governance (ESG) considerations into our business practices, ensuring that we positively impact the healthcare companies we serve, our employees, and the communities we reach.

Why work for Excelsia Injury Care? We offer a competitive salary, a great and stable work environment as well as an amazing benefit package! Offered Benefits include: 

• Medical, Dental and Vision plans through CareFirst with PPO And HSA options available the first of the month after your hire date. 
• Rich leave benefits including PTO that is accrued starting on your first day of work, 8 company-recognized paid holidays plus a floating holiday, and 5 days of sick leave each calendar year.
• Employee Assistance Program, Earned Wage Access, and Employee Assistance Fund.
• Discounts on shopping and travel perks through WorkingAdvantage. 
• 401(k) retirement plan with employer match.
• Paid training opportunities and Education Assistance Program. 
• Employee Referral Bonus Program

Job Duties

• Oversee daily operations of medical office Oversees operations of group of medical offices ranging from 3-6 sites (we can decide on the number) including oversight of Office Managers and Patient Representative Facility Leads
• Oversees successful completion of all Office Manager tasks within the group
• Maintain on-site presence during business hours within group of clinics
• Assist with Hiring, training and supervision all location staff (excluding doctors)
• Tasked with developing managers skill sets in collaboration with Regional Director of Operations
• Coordinates vacation and illness coverage within the group and use of resources to help other groups as needed
• Ensures appropriate level of staffing commensurate with volume is maintained including shifting labor resource to areas that need and ensuring not overstaffed in lower volume clinics Manages staffing ratios to align with business need
• Maintain schedules for doctors, patients, and staff
• Tabulate payroll and track PTO time
• Ensure review of all daily/weekly/monthly paperwork including day sheets, patient information (charts and accounts), billing, fee slips, mail, correspondence, etc. is completed in group.
• Interface with other departments including billing, MIS, marketing, human resources, and offices
• Works with Regional Director of Operations to ensure financial and performance metrics are met
• Perform other duties and assignments as directed and/or as necessary
• Maintain monthly goals
• Ensure regular weekly staff meetings occur and clinic staff is aware of goals and metrics as well as any relevant company news
• Complete weekly stats on prepared spreadsheets
• Uphold the company’s mission to provide exceptional patient care, and leads in a way that aligns with the company’s ESG goals
• Travels to any office within one’s region (example – Pennsylvania market or Greater Baltimore market)
• Other duties as assigned

Motor Vehicle Report Monitoring

In the event Employee does not maintain the insurance coverage required under this Policy & Procedure, and/or does not maintain a valid license to operate a motor vehicle, that Employee shall not be eligible for mileage reimbursement and is barred from operating any motor vehicle in furtherance of Company business.  Operating a motor vehicle in furtherance of Company business without a valid state-issued driver’s license to do so and/or maintain insurance of the type and amounts set forth herein shall subject the Employee to immediate disciplinary action up to and including termination.  

Minimum Requirements

• High school diploma or GED equivalent
• 2 years medical office experience preferred
• Knowledge of computers and medical office procedures

Additional Skills/Competencies

• Excellent verbal and written communication skills
• 1-2 years supervisory experience
• Problem solving and organizational skills
• Types 40+ WPM
• Knowledge of insurance, workers’ compensation, and personal injury
• Certification such as Chiropractic Assistant, Medical Assistant or Radiological Technologist
• Ability to effectively interact with doctors, attorneys, patients, and co-workers
• Willing to travel to another office for coverage as needed

Physical/Mental Requirements

Sitting, standing, walking, reaching above shoulder length, working with body bent over at waist, working in kneeling position, climbing stairs, climbing ladders, working with arms extended at shoulder length, lifting maximum of 20 lbs.

Diversity Statement

Excelsia Injury Care is an equal opportunity employer. We commit to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic predisposition, marital, civil union or partnership status, sexual orientation, gender identity, or any other consideration protected by federal, state or local laws.